Brittney Lockley
Brooklyn,NY
Overview
8
8
years of professional experience
Work History
Retail Cashier
The Home Depot
Brooklyn, NY
03.2016 - Current
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Handled cash with high accuracy and took care to check bills for fraud.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
Education
Bachelor Of Arts - Sociology
Brooklyn College of The City University of New York
Brooklyn, NY05.2014
Associate Of Arts And Sciences - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2009
Skills
- Product Scanning
- Account Invoicing
- Reliable and Responsible
- Credit card processing
- Basic math proficiency
- Training and mentoring
- Problem-Solving
- Customer Transactions
- Store maintenance
- Customer Service
- Cash Management
- Sales floor sanitation
- Payment Collection
- Sales floor management
- Building Customer Loyalty
- Cash Register Operations
- Credits and Refunds
- Active Listening
- Order Taking
- Customer Needs Assessment
- Order Processing
Timeline
Retail Cashier
The Home Depot
03.2016 - Current
Bachelor Of Arts - Sociology
Brooklyn College of The City University of New York
Associate Of Arts And Sciences - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York