Brittney Lombardi
Havertown
Summary
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, electronic medical records and customer service.
Overview
14
14
years of professional experience
Work History
Office Coordinator- Lankenau Heart Group
Main Line Health- Lankenau Medical Center
Wynnewood, PA
07.2023 - Current
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
Patient Services Representative- Lankenau Heart Group
Main Line Health- Lankenau Medical Center
Wynnewood, PA
01.2022 - 01.2023
- Facilitated patient check-in and registration processes with attention to detail.
- Managed appointment scheduling and follow-up communications efficiently.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Lead Teacher - Young Toddlers
Kaiserman JCC
Wynnewood, PA
01.2019 - 01.2022
- I have been with the Kaiserman JCC for a good portion of time and have achieved a variety of different positions. While mainly working with children, I accomplished many leadership tasks, especially in my role as Lead Teacher.
Administrative Assistant
Executive Health Resources
Newtown Square, PA
01.2012 - 01.2014
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Applied Science - Healthcare Management
Delaware County Community College
Media, PA05-2026
High School Diploma -
Haverford High School
Havertown06-2007
Skills
- Office management
- Office administration
- Customer service
- Scheduling and calendar management
- Staff training
- Conflict management
- Organizational skills
- Clear oral/written communication
- Proficient in Outlook/Excel/Teams
- Proficient in Electronic Medical Records
- Workflow oversight
- Staff management
Timeline
Office Coordinator- Lankenau Heart Group
Main Line Health- Lankenau Medical Center
07.2023 - Current
Patient Services Representative- Lankenau Heart Group
Main Line Health- Lankenau Medical Center
01.2022 - 01.2023
Lead Teacher - Young Toddlers
Kaiserman JCC
01.2019 - 01.2022
Administrative Assistant
Executive Health Resources
01.2012 - 01.2014
Associate of Applied Science - Healthcare Management
Delaware County Community College
High School Diploma -
Haverford High School