Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Love

Allen

Summary

Customer-focused professional with 10+ years of experience in operations, client support, and team management. Skilled in building relationships, resolving issues, and coordinating processes that enhance customer satisfaction and efficiency. Recognized for adaptability, organizational excellence, and the ability to stay calm under pressure. Seeking to leverage operational expertise and service skills in a Customer Success role at a technology company.

Overview

15
15
years of professional experience

Work History

Client Success Specialist (Behavior Therapist)

Behavior Networks
01.2023 - Current
  • Manage caseload of 15+ clients, ensuring tailored support plans are implemented and tracked for measurable progress.
  • Collaborate with clinical and operations teams to align strategies, streamline communication, and ensure compliance with organizational standards.
  • Maintain detailed documentation for each client session, generating 100% accurate reports used by leadership for operational decisions.
  • Adapt processes to client needs, improving satisfaction and goal achievement rates by 20%.
  • Serve as a key point of contact for clients and families, providing clear communication and ensuring issues are resolved quickly.

Operations & Client Support Specialist (formerly Paraprofessional)

Plano Independent School District
01.2013 - Current
  • Partnered with 10+ cross-functional staff members to deliver tailored support strategies, ensuring stakeholder satisfaction and compliance.
  • Maintained 100+ operational records and reports each semester with 100% accuracy.
  • Provided training and onboarding support, increasing independent task completion by 25%.
  • Supported the growth of 50+ individuals annually, adapting quickly to evolving priorities and needs.

Customer Experience & Operations Supervisor (formerly Hostess Supervisor)

Abuelo’s Restaurant
01.2011 - 01.2016
  • Delivered high-quality service to 200+ guests per shift, resolving issues with a 95%+ satisfaction rate.
  • Supervised and scheduled 10–15 staff members, improving efficiency and team performance.
  • Coordinated 20+ group reservations and special events monthly, ensuring seamless execution.
  • Reduced supply waste by 15% through cost-saving process improvements.

Education

Some College Coursework Completed -

South Plains College
Levelland, TX

Some College Coursework Completed - undefined

Texas Woman’s University
Denton, TX

High School Diploma - undefined

Newman Smith High School
Carrollton, TX

Skills

  • Customer Success & Relationship Management
  • Cross-Functional Team Collaboration
  • Process & Operations Support
  • Conflict Resolution & Escalation Management
  • Training, Onboarding & Support
  • Documentation & Data Accuracy
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Multitasking & Prioritization

Timeline

Client Success Specialist (Behavior Therapist)

Behavior Networks
01.2023 - Current

Operations & Client Support Specialist (formerly Paraprofessional)

Plano Independent School District
01.2013 - Current

Customer Experience & Operations Supervisor (formerly Hostess Supervisor)

Abuelo’s Restaurant
01.2011 - 01.2016

Some College Coursework Completed - undefined

Texas Woman’s University

High School Diploma - undefined

Newman Smith High School

Some College Coursework Completed -

South Plains College

Similar Profiles

CREATE PROFILE