Brittney Lynch
Warren,MI
Summary
Experienced in customer service with a diverse skill set including payment processing, data entry, and providing exceptional customer care. Honor graduate in Medical Billing and Coding with hands-on experience in 3M coding, electronic health records, and audits. Known for a hardworking nature and being respectful and driven in all endeavors.
Overview
13
13
years of professional experience
Work History
Senior Client Communication Specialist
Rocket Mortgage
02.2023 - Current
- Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling and setting appointments
- Effectively and efficiently perform work in the internal proprietary software and technology of the company
- Participate in regular training on products and clients of the company
- Filter leads on behalf of the company’s clients by staying current on market and product shifts
- Communicate carefully, intentionally and with accurate information to prioritize a positive experience for clients
- Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately
- Work efficiently to maintain a steady pace in order to meet team and personal goals
Client Relations Specialist
Rocket Mortgage
05.2022 - 02.2023
- Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling and setting appointments
- Effectively and efficiently perform work in the internal proprietary software and technology of the company
- Participate in regular training on products and clients of the company
- Filter leads on behalf of the company’s clients by staying current on market and product shifts
- Communicate carefully, intentionally and with accurate information to prioritize a positive experience for clients
- Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately
- Work efficiently to maintain a steady pace in order to meet team and personal goals
Manufacturing Assembler
Bridgewater Interiors
01.2018 - 08.2021
- Load and unload items from machines, conveyors, and conveyances.
- Operate machinery used in the production process or assist machine operators.
- Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
- Examine products to verify conformance to quality standards.
- Promotion Rework Specialist
- Troubleshot issues with equipment or materials, ensuring minimal disruption to the overall production schedule.
- Assisted in training new employees on proper assembly techniques and quality control procedures.
- Maintained a clean and safe work environment, adhering to all safety protocols and guidelines.
- Demonstrated flexibility in adapting to different roles within the manufacturing process as needed based on workload fluctuations or skill requirements.
Customer Service Representative
MyLocker
01.2017 - 11.2020
- Assisted with order cancellations/corrections
- Assisted with placing customer orders via point of sales system
- Resolved customer complaints
- Responded to emails and inquires
- Managed a team of 4 customer service representatives in daily tasks
Dietary Worker
St. John Hospital
01.2012 - 02.2014
- Total checks, present them to customers, and accept payment for services.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
- Monitor food preparation or serving techniques to ensure that proper procedures are followed
- Stock service stations with items, such as ice, napkins, or straws.
- Ensured timely delivery of meals by coordinating with other kitchen staff members and efficiently managing multiple tasks simultaneously.
- Participated in continuous training opportunities to stay current on industry best practices and advancements in nutrition science.
- Ensured compliance with all relevant food safety regulations by diligently following established protocols for handling, storage, and preparation of ingredients.
- Followed sanitation and food handling guidelines while assisting with daily meal preparation.
Customer Service Representative
Meijer
04.2012 - 09.2012
- Performed returns/exchanges as cashier as needed
- Cleaned work areas using proper sanitizing equipment
- Balance register daily to ensure proper cash in registers
- Processed Western Union Transactions and provided money orders
- Conducted the pricing of merchandise
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Chicago, IL01-2026
Undergraduate Certificate - Medical Billing & Coding
DeVry University
06-2021
Skills
- Medical claims processing
- 3M coding proficiency
- Accurate data entry
- Proficient in ICD-10-CM
- Proficient in ICD-10-PCS
- Claims processing expertise
- Proficient in medical terminology
- Effective time management
- Collaborative teamwork
- Analytical problem-solving
- Effective multitasking
Affiliations
- Sigma Alpha Pi, Member
- 2021-Present
Timeline
Senior Client Communication Specialist
Rocket Mortgage
02.2023 - Current
Client Relations Specialist
Rocket Mortgage
05.2022 - 02.2023
Manufacturing Assembler
Bridgewater Interiors
01.2018 - 08.2021
Customer Service Representative
MyLocker
01.2017 - 11.2020
Customer Service Representative
Meijer
04.2012 - 09.2012
Dietary Worker
St. John Hospital
01.2012 - 02.2014
Associate of Applied Science - Health Information Technology
DeVry University
Undergraduate Certificate - Medical Billing & Coding
DeVry University
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