Brittney Lynch
Dallas,Texas
Summary
Professional administrative expert with strong organizational and communication skills. Adept at managing schedules, coordinating events, and handling confidential information. Known for effective team collaboration, reliability, and adaptability in dynamic environments. Skilled in Microsoft Office Suite, project management, and problem-solving.
Detail-oriented administrative professional with superb people skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
5
5
years of professional experience
Work History
Operations Admin / Executive Assistant
Valiant Residential
03.2024 - Current
- Day-to-Day Operations: Manage daily operational tasks, ensuring smooth processes and efficient workflows through collaboration with various departments
- Operational Documentation: Oversee the creation and maintenance of accurate and accessible operational documentation
- Performance Metrics: Monitor and analyze operational performance metrics; provide actionable insights for continuous improvement
- Travel Coordination: Coordinate travel arrangements and create itineraries for the Executive team and Regional Supervisors; ensure all logistics are managed efficiently
- Event Planning: Organize and plan corporate and onsite training events; handle all logistics, including vendor coordination and event execution
- Budget Planning: Develop and manage departmental budgets; track expenses and ensure alignment with financial forecasts
- Website Management: Ensure accuracy and up-to-date content on the company website; perform regular quality checks
- Accounts Management: Handle Accounts Payable and Accounts Receivable using accounting software; ensure timely processing and reconciliation
- Video Production: Create engaging video slideshows for property websites; use Adobe Premiere Pro and Canva for production
- Credit Applications: Review and complete credit applications; track status and follow up as needed
- SOP Development: Create and implement Standard Operating Procedures (SOPs) and checklists to standardize processes and enhance operational efficiency
- Onsite Training: Ensure completion of onsite training for new hires; manage access to necessary programs and resources
- BI Reporting: Prepare and present weekly Business Intelligence (BI) reports to the Executive team, highlighting key performance metrics and insights
- Vendor Communication: Manage direct communication with vendors regarding payment information and provide completed statements; audit vendor statements and rental agreements
- Marketing Coordination: Collaborate with the marketing team to ensure consistency in branded materials
- Expense Reporting & Calendar Management: Organize and track expense reports; manage and maintain executive calendars for efficient scheduling
- Client Meetings: Coordinate client meetings, including scheduling, agenda preparation, and material organization
Assistant Community Manager
Valiant Residential
06.2022 - 03.2024
- Building Inspections: Conduct regular inspections of buildings, common areas, and vacant units to identify and address necessary repairs
- Rent Collection: Collect and record residents' monthly rent payments; submit bank deposits promptly to ensure availability of operating funds
- Maintenance Coordination: Partner with maintenance teams to ensure vacant apartments are prepared and ready for new tenants
- Lease Management: Monitor lease and renewal rental rates; provide recommendations to leadership for adjustments based on market trends
- Community Consulting: Act as a consultant to community programs by interpreting and applying regulations and policies
- Administrative Support: Provide administrative support to the Community Manager, assisting with various operational tasks as needed
- Event Coordination: Plan and coordinate events for community residents to enhance engagement and satisfaction
- Tenant Satisfaction: Facilitate tenant satisfaction through showing and renting units, processing move-ins, executing lease renewals, and managing move-outs
- Bookkeeping: Manage daily bookkeeping functions including accounts receivable, accounts payable, banking reconciliation, and disbursements
- Payment Processing: Utilize automation systems to streamline payment and invoice processing, enhancing transaction efficiency
- Staff Relations: Maintain positive working relationships with staff and management, fostering a collaborative work environment
- Customer Service: Answer calls and respond to inquiries using strong active listening and problem-solving skills to address and resolve issues
- Property Tours: Greet prospective tenants, provide property tours, and answer questions to assist in the leasing process
- Repair Coordination: Coordinate repairs and schedule regular maintenance on rental units to ensure property upkeep and tenant satisfaction
Schedule Coordinator
Spectrum VoIP
01.2022 - 04.2022
- Evaluated Client Needs: Assessed client telecommunications requirements and recommended targeted solutions to meet specific business objectives
- System Development & Maintenance: Developed and maintained telecommunications systems, including voice mail, call centers, and VoIP networks, ensuring optimal performance and reliability
- Trend Analysis: Analyzed current trends in service and product demand to determine appropriate staffing levels and align resources with business needs
- Schedule Development: Created work schedules based on budgets and workloads, prioritizing tasks to ensure timely completion of critical projects
- Customer Support: Resolved customer inquiries related to schedule changes and service or product availability, enhancing customer satisfaction and retention
- Financial Analysis: Conducted financial analysis of departmental activities, providing budgetary input to managers to support informed decision-making
Self-Employed Barber
05.2020 - 04.2022
- Call Management & Scheduling: Handled incoming phone calls and scheduled appointments, ensuring efficient management of time and resources
- Employee Scheduling & Task Assignment: Organized employee schedules and assigned tasks to optimize productivity and meet business goals
- Growth Opportunity Identification: Identified and capitalized on opportunities for growth within the business environment, driving expansion and profitability
- Customer Consultation: Met with customers to discuss style options, preferences, and special requirements, ensuring tailored service and customer satisfaction
- Training & Development: Planned and delivered training sessions to improve employee effectiveness, addressing areas of weakness and enhancing overall performance
- Sales Strategy & Marketing: Maximized profits and sustained operations by implementing new sales strategies and marketing promotions, boosting revenue
- Cost-Saving Initiatives: Implemented cost-saving initiatives to reduce operational expenses, increasing efficiency and profitability
Education
No Degree - Beauty & Business
Cosmetology Career Institute
05-2019
Skills
- Manual Dexterity
- Physical and Mental Stigma
- Exceptional customer service
- Relationship Building
- Multitasking Proficient
- Time Management
- Creative
- Yardi Software Proficiency
- Payment Processing
- Property Management
- Records and Database Administration
- Event Planning
- Maintenance Oversight
- Payment Management
- Community Marketing
- Policy Administration
- Interior Renovations
- Daily Operations Management
- Financial Budgeting and Reporting
- Tenant and Eviction Laws
- Property Tours
- Maintenance Knowledge
- Leasing and Sales
- Sales Support
- Calendar Management
- Budget Control
- Strong Work Ethic
- Data Entry
- Schedule Management
Timeline
Operations Admin / Executive Assistant
Valiant Residential
03.2024 - Current
Assistant Community Manager
Valiant Residential
06.2022 - 03.2024
Schedule Coordinator
Spectrum VoIP
01.2022 - 04.2022
Self-Employed Barber
05.2020 - 04.2022
No Degree - Beauty & Business
Cosmetology Career Institute
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