Brittney Lyons
San Antonio
Summary
Dynamic Assistant Manager with a proven track record at Pizza Patron, enhancing customer satisfaction. Expert in customer service and money handling, I boosted employee morale and fostered a team-oriented environment. My leadership resulted in significant operational improvements, embodying decision-making and problem-solving skills to achieve business success. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Pizza Patron
09.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced team productivity by streamlining operational processes.
Education
Associate of Science - Biology
North West Vista College
San Antonio, TX06-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Employee scheduling
Timeline
Assistant Manager
Pizza Patron
09.2023 - Current
Associate of Science - Biology
North West Vista College
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