Brittney Mairena Moreno
Dallas
Summary
OCIP Administrator for Dallas Area Rapid Transit with expertise in data analysis and communication. Proven track record in enhancing client relations and streamlining enrollment processes. Proficient in data compilation and report generation, ensuring adherence to risk management standards. Strong organizational skills drive successful project execution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OCIP Administrator
THE JENKINS AGENCY
Dallas
05.2022 - Current
- Research and compile answers to subcontractor's policy and coverage questions
- Review reports to verify accuracy and identify problem areas
- Coordinate reporting of client and carrier information.
- Provide interpretation of financial reports as required
- Provide Risk Management with custom reports based on specific information needing to be conveyed
- Works with Underwriting regarding any enrollment issues and to streamline enrollment processes
- Process CIP Exclusions for subs that meet the criteria to be excluded from the CIP Program
Call Center Insurance Agent
LIBERTY MUTUAL
03.2021 - 12.2021
- Provide friendly and professional service to build and maintain client rapport
- Utilize call center-specific technical systems, effectively and efficiently
- Answer around 60+ calls daily while maintaining high customer satisfaction percentages
- Average around an 8% lead ratio monthly to meet company goals and requisites
- Strong knowledge of technical systems and procedures
- Interpret policy contracts to insured based on knowledge of Personal Insurance products.
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions
- Maintained detailed product knowledge to advise customers competently and expertly
Administrative Assistant & Insurance Agent
INTEGRA USA
Garland
03.2016 - 03.2021
- Able to research and manage accounts to provide comprehensive service to clients.
- Quote, bind, and issue personal lines policies for agents and clients.
- Maintain client accounts, process payments, account updates, and mortgagee changes.
- Developed marketing materials to boost agent sales and client communications.
- Assisted accountant on maintaining books and transferring to online platform.
- Performed administrative tasks, filing, developing spreadsheets, faxing reports, and scanning documents.
- Set up office to run on direct deposit.
Education
Master of Science - Data Analytics
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH08-2025
Bachelor of Science - Agricultural & Applied Economics
TEXAS TECH UNIVERSITY
Lubbock, TX12.2018
Skills
- Microsoft Office proficiency
- Data analysis and visualization
- Risk management strategies
- Effective communication skills
- Continuous improvement methodologies
- Administrative support functions
- Deadline adherence practices
- Database management expertise
- Client communication techniques
- Office administration tasks
- Verbal and written communication
- Analytical problem-solving
- Data entry accuracy
- Interpersonal skills development
- Customer service excellence
- Organizational skills mastery
- Research capabilities
- Time management efficiency
- Information compilation techniques
- Multitasking and prioritization skills
- Insurance industry expertise
- Social media proficiency
- Attention to detail focus
- Resourcefulness and analytical thinking
Certification
- Property Casualty and HMO Insurance Agent
Timeline
OCIP Administrator
THE JENKINS AGENCY
05.2022 - Current
Call Center Insurance Agent
LIBERTY MUTUAL
03.2021 - 12.2021
Administrative Assistant & Insurance Agent
INTEGRA USA
03.2016 - 03.2021
Master of Science - Data Analytics
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Science - Agricultural & Applied Economics
TEXAS TECH UNIVERSITY
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