Brittney Maitland

• Answer constant flow of customer calls with minimal wait times.
• Identify customer issues and determine root cause of problems to resolve work-flow conflicts.
• Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Follow up with customers about known or on going issues to maintain high standards of customer service.
• Participate in team meetings and training sessions to stay informed about product updates and changes.

While at Cape Fear, I took on all three roles within the Central Supply Service

• Front Desk

Took calls, pulled, and staged both in-house and outside orders, worked with the lead supply manager to resolve supply stock issues, ensured restock and inventory processes were completed each shift.

• Desk Courier

Delivered ordered supplies throughout the hospital, worked directly with staff to ensure they had the items needed for specific patient care, assisted both Restockers and Front Desk.

• Restock

Scanned, counted, pulled, and put away supplies in the supply rooms assigned each day to ensure staff had the basic supplies needed for daily patient care.

• Managed and maintained State Law Enforcement fleet of over 500 vehicles
• Reviewed established business practices and improved processes to reduce expenses.
• Trained new hires on fleet responsibilities, company policies, and safe equipment handling.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
• Maintained accurate records of all vehicle registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.

• Managed and maintained an evidence warehouse with an inventory of over 10,000 items
• Ensured the chain of command was maintained throughout the entirety of the evidence's lifespan
• Maintained accuracy of inventory records through detailed documentation and regular audits.
• Created a user-friendly manual for the ACISS database and trained new hires on how to effectively use the database.
• Managed to reduce inventory by 20% and created a two-year plan to further reduce it by half.