Brittney Malone
Malvern,AR
Summary
Energetic and enthusiastic about helping students create a bright future based on personal strengths, academic ability and career goals.
Overview
9
9
years of professional experience
Work History
Transfer/Career Specialist
TRiO Student Support Services
10.2020 - Current
- Recruitment/retention of the students you are required to serve
- Minimum of one face to face contact per semester documented in Student Access
- Mid-term review of each student
- Review course completion at the end of the semester and update the degree plan on file and notify students of their progression
- Semester checks to determine persistence to the next semester and academic standing
- Ensuring that student contacts are logged accurately and that the appropriate advising codes are assigned
- Work with students to determine and assist in goal completion
- Ensuring that all workshop flyers, sign in sheets, and evaluations are documented in Student Access and filed in the respective activity’s binder
- Actively pursuing TRiO students that are below or near unsatisfactory progress
- Providing interventions as needed for students on an individual basis
- Demonstration of initiative and vision in working with at-risk students
- Assisting in program recruitment by acquainting students with the SSS program and project services and distributing SSS applications to potential program participants
- Performing intake interviews with potential Student Support Services participants and coordinating efforts to support that student through their college experience at Arkansas State University Three Rivers
- Monitor participant’s academic progress in classes
- Provide intrusive advising to first-year SSS participants to assist in solving issues before they become overwhelmed
- Serve as a liaison for SSS participants with disabilities transferring to four-year institutions
- Provide information on sources of free financial aid, including Pell and other federal aid, Arkansas’ Lottery Scholarship and other state aid, and institutional aid available to the students
- Provide comprehensive support services including financial planning, transfer advisement, academic advisement, course selection and career counseling
- Plan and coordinate workshops, individual sessions, and cultural activities to aid in the success of the students
- Plan and implement transfer trips to 4-year institutions as well as ensure that students are knowledgeable of budgeting for financial aid and expenses at the transfer institution
- Collaborate with Student Services, other college personnel and community agencies to identify and access additional support services to help program participants meet their goals
- Provide services to program participants in accordance with the Competitive Preference Priorities listed in our grant application
- Perform other related duties assigned by the Director.
- Developed career and education plans based on individual needs.
Qualified Behavioral Health Paraprofessional
Ouachita Behavioral Health and Wellness, OBHAW
03.2020 - 10.2020
- Qualified Behavioral Health Paraprofessional
- Assisted clients/members with reintegrating back into the community
- Worked with the clients to help them obtain the necessary skills they will need to handle their mental illness
- Assisted clients with practicing day to day tasks and becoming frequent in understanding how to do things on their own
- Assisted clients with money management, learning how to keep their medications in order, the benefits of medication, assisting them with the process of completing applications and any day-to-day task they need assistance in.
- Maintained records of ongoing assessments and documentation of updates.
- Developed intervention plans based on established guidelines and individual needs.
- Recommended treatment protocols such as group therapy or rehabilitation.
Direct Support Professional
First step
12.2019 - 03.2020
- Assisted clients/members with reintegrating back into the community
- Worked with the clients to help them obtain the necessary skills they will need to handle their mental illness
- Assisted clients with practicing day to day tasks and becoming frequent in understanding how to do things on their own.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Educated clients and family members on relevant topics to support independent living.
- Assisted with daily living activities, running errands, and household chores.
- Assisted disabled clients to support independence and well-being.
Cashier
Family Market
06.2018 - 10.2019
- Assisting customers with questions on items in the store
- Answering phone calls and completing questions for the customers
- Operating the cash register for cash and credit transactions.
Front Desk Assistant
College of the Ouachita
08.2017 - 12.2017
- Assisted students’ visitors with locating classrooms and offices
- Answered questions that students and visitors have
- Answered phone calls about the school, taking messages, and directing the calls to the appropriate office
- Made sure that the mail room was straightened up.
Tutor
College of the Ouachita’s
08.2017 - 12.2017
- Assisted students with assignments
- Read over papers and give helpful information to assist with editing the papers
- Made sure that all tasks the tutor coordinator had for the office were complete.
Customer Service Representative
Sykes
10.2014 - 08.2017
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Getting Information
- Interacting with Computers
- Organizing, Planning, and Prioritizing Work
- Documenting/Recording Information
- Analyzing Data or Information
Education
Master’s - Social Work
University of Arkansas At Little Rock
Little Rock, AR05.2024
Bachelor of Science - Psychology, Criminal Justice
Henderson State University
Arkadelphia, AR12.2019
Associates of Arts Degree -
College of The Ouachita’s
Malvern, AR12.2017
Skills
- Computer Skills:
- Microsoft Word, Microsoft PowerPoint, Microsoft Office, Microsoft Excel, Publisher
- Clear Public Speaking Skills
- Verbal and Written Communication
- Interactive Learning
- Employment Opportunities
- Job/Transfer Fairs
- Job Search Strategies
- Client Satisfaction
- Active Listening
- Career Guidance
- Emotional Support
- Critical Thinking
Additional Information
- 2
Timeline
Transfer/Career Specialist
TRiO Student Support Services
10.2020 - Current
Qualified Behavioral Health Paraprofessional
Ouachita Behavioral Health and Wellness, OBHAW
03.2020 - 10.2020
Direct Support Professional
First step
12.2019 - 03.2020
Cashier
Family Market
06.2018 - 10.2019
Front Desk Assistant
College of the Ouachita
08.2017 - 12.2017
Tutor
College of the Ouachita’s
08.2017 - 12.2017
Customer Service Representative
Sykes
10.2014 - 08.2017
Master’s - Social Work
University of Arkansas At Little Rock
Bachelor of Science - Psychology, Criminal Justice
Henderson State University
Associates of Arts Degree -
College of The Ouachita’s
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