Brittney Manick
6710 Collins Rd
Summary
Licensed health insurance professional equipped with strong analytical skills and in-depth knowledge of health insurance products and regulations. Proven track record of effective communication and negotiation, ensuring optimal client satisfaction and policy administration. Excelling in policy analysis and customer service. Proven track record of enhancing client satisfaction through personalized solutions and effective enrollment processing. Adept at resolving complex inquiries and identifying coverage gaps, ensuring clients make informed decisions while maintaining compliance with regulatory guidelines.
Overview
5
5
years of professional experience
Work History
Licensed Health Insurance Agent
SurePath Advisors
02.2024 - 12.2025
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Conducted follow-up calls to ensure policyholder understanding and satisfaction with chosen plans.
- Analyzed client needs to recommend appropriate insurance plans tailored to individual circumstances.
- Resolved client inquiries and issues promptly, maintaining high levels of customer satisfaction.
- Assisted customers with enrollment processes, ensuring compliance with regulatory guidelines.
- Educated clients on health insurance options and benefits to enhance decision-making.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
Licensed Health Insurance Agent
Everise
07.2022 - 02.2024
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
Licensed Health Insurance Agent
Florida Blue
09.2020 - 07.2022
- Educated clients on health insurance options and benefits to enhance decision-making.
- Assisted customers with enrollment processes, ensuring compliance with regulatory guidelines.
- Resolved client inquiries and issues promptly, maintaining high levels of customer satisfaction.
- Analyzed client needs to recommend appropriate insurance plans tailored to individual circumstances.
- Conducted follow-up calls to ensure policyholder understanding and satisfaction with chosen plans.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Education
High School Diploma -
North Florida Educational Institution
Jacksonville, FL06.2018
Skills
- Policy analysis
- Medicare expertise
- Enrollment processing
- Goal oriented
- Inbound call management
- Teamwork
- Attention to detail
- Multitasking
- Problem-solving
- Customer service
- Quotes and sales
- Reliability
- Excellent communication
- Active listening
- Time management abilities
Timeline
Licensed Health Insurance Agent
SurePath Advisors
02.2024 - 12.2025
Licensed Health Insurance Agent
Everise
07.2022 - 02.2024
Licensed Health Insurance Agent
Florida Blue
09.2020 - 07.2022
High School Diploma -
North Florida Educational Institution