Brittney Marks
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
Remedy Staffing
07.2024 - 11.2024
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
Concierge Agent
Florida Blue/ Guidewell
11.2023 - 07.2024
- Assist with scheduling and callback of follow up appointments
- Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Appointment Scheduler/Receptionist
BroadPath
10.2022 - 11.2023
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA06-2020
Skills
- Windows
- Cash Handling
- Cold Calling
- Upselling
- CRM Software
- Human Resources
- Recruiting
- HR Sourcing
- Customer support
- Certifications and Licenses
- Warehouse Basics
- Customer Service
- Payment Processing
- Customer Assistance
- Cleaning and Sanitizing
- Records Maintenance
- Money Handling
- Customer Service Excellence
- Issue Resolution
- Loading and unloading
- Order picking and processing
- Shipping and receiving
- Microsoft Excel
- Call center experience
- Customer satisfaction measurement
- Complaint resolution
- Labeling
- Packing boxes
- Box assembly
Written and oral communication
Languages
English
Timeline
Warehouse Worker
Remedy Staffing
07.2024 - 11.2024
Concierge Agent
Florida Blue/ Guidewell
11.2023 - 07.2024
Appointment Scheduler/Receptionist
BroadPath
10.2022 - 11.2023
High School Diploma -
Cornerstone Christian Correspondence School
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