Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Marshall

Concord,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

management. I am a driven and results-focused professional. Rational Operations Specialist with over 5 years of experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warranty Operations Specialist

Electrolux Home Products
Charlotte, NC
09.2018 - 06.2023
  • Work collaboratively with the Warranty Teams, Field Service Team, and our Customer Engagement Center.
  • Ensure beginning to end resolution of all assigned service escalation files for North America Warranty through SAP and Service Power
  • Communicate information on policies and procedures to service delivery network and consumers surrounding warranty coverage
  • Communicated with technicians and dispatching agents and make necessary adjustments to the technician’s route to achieve the highest levels of customer service in the industry.
  • Resolved customer complaints or answered customers' questions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Researched and prepared reports required by management or governmental agencies.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.

Benefit Verification Specialist

United HealthCare
Charlotte, NC
11.2016 - 03.2017
  • Calling & confirming patient’s benefits and eligibility with major insurance companies and payers
  • Verifying patient information and coverage in database, while performing data entry tasks
  • Updating patient information and making sure that every patient’s case is updated accurately and in a timely manner
  • Overseeing insurance claims reimbursements and approving and denying claims
  • Verified accuracy of insurance records that may have discrepancies
  • Assisted with audits by preparing accounts and providing information.

Dispatch Coordinator

Gilco trucking
Charlotte, NC
07.2014 - 05.2015
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Opened customer accounts by recording account information
  • Maintained customer records by updating account information
  • Resolved product or service problems by clarifying the customer's complaint
  • Maintained financial accounts by processing customer adjustments
  • Monitored phone queue, supported emails and retrieved inbound support faxes.
  • Dispatched drivers to meet daily delivery needs for company customers.

Education

High School Diploma - Management and Communications

Butler High School
01.2009

Skills

  • Organized
  • Detail-oriented
  • Team Training
  • Quality Assurance
  • Logistics Expertise
  • Time Management
  • Risk Management
  • Effective Team Player
  • Operations Management
  • Experience in Leadership
  • Planning and Coordination
  • Excellent Multi-tasking
  • Strong Communication Skills
  • Payment Processing accuracy
  • Personnel training & development
  • Proficient in MS Office & Excel
  • Cross-Functional Communication
  • Proficient in SAP-CRM, Service Power
  • Proficient in SAP-Neptune and GANTT
  • Authorized to work in the US for any employer

Certification

  • Certification in Life Insurance

Timeline

Warranty Operations Specialist

Electrolux Home Products
09.2018 - 06.2023

Benefit Verification Specialist

United HealthCare
11.2016 - 03.2017

Dispatch Coordinator

Gilco trucking
07.2014 - 05.2015

High School Diploma - Management and Communications

Butler High School

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Brittney Marshall