Brittney Martin
Lexington,KY
Summary
Reliable and adaptable professional with extensive experience in customer service and team collaboration. Demonstrated ability to manage multiple tasks while ensuring high standards of service, fostering positive customer relationships, and mentoring team members.
Overview
16
16
years of professional experience
Work History
Cashier
Clark's Pump N Shop
06.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions following company policies.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Closed store, made sure everything was clean and ready for management for the next day.
Work Crew Member
Pb&L Home Improvements
02.2018 - 05.2021
- Operated power tools to complete home improvement projects efficiently.
- Assisted in coordinating job site logistics and material management to ensure timely project execution.
- Maintained high safety standards by adhering to workplace protocols and guidelines.
- Collaborated with team members to optimize workflow and improve productivity on-site.
- Conducted quality checks on completed work to ensure adherence to company standards and client expectations.
- Typed invoices, calculated prices for jobs and insured all employees were payed correctly and on time.
Server/Waitress
O'Charley's Restaurant & Bar
01.2015 - 03.2017
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, balancing guest needs and restaurant flow during peak hours.
- Collaborated with kitchen staff to communicate orders accurately, maintaining consistency in food presentation and quality.
- Trained new team members on menu items and service standards, fostering a collaborative workplace culture.
- Created a positive dinning experience by making sure every customer was properly greeted, seated and given the right order.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Waitress
Dairy Freeze
09.2009 - 04.2010
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Education
GED -
Alderson
West VirginiaSkills
- Patience and empathy
- Clear communication
- Time management skills
- Multitasker
- Leadership
- Team Work
- Adaptability
- Reliability and punctuality
- Cash handling and management
- Attention to detail
- Customer service excellence
- Professionalism and courtesy
Personal References
Trina White
(859) 494-3177
Roger Muncy
(502) 249-7156
Jaclyn Robbins
(931) 357-7103
Timeline
Cashier
Clark's Pump N Shop
06.2025 - Current
Work Crew Member
Pb&L Home Improvements
02.2018 - 05.2021
Server/Waitress
O'Charley's Restaurant & Bar
01.2015 - 03.2017
Server/Waitress
Dairy Freeze
09.2009 - 04.2010
GED -
Alderson