Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Martinez

Houston,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Eye South
10.2024 - Current
  • Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Delivered exceptional customer service while addressing patient inquiries and concerns promptly.
  • Coordinated communication between patients and medical staff to optimize workflow efficiency.
  • Implemented office procedures that improved front desk productivity and reduced wait times.
  • Oversaw inventory management of office supplies, maintaining adequate stock levels for daily operations.
  • Developed strategies to enhance patient satisfaction through feedback collection and service adjustments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Trained new reception staff on best practices for patient interaction and system usage.

Customer Service Representative

GetixHealth
09.2023 - 09.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Take payments for medical bills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

K2 MANAGEMNT
11.2020 - 03.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Remote

Healthcare provider

Ammaco Home Healthcare Services Inc.
09.2019 - 09.2021
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Waitress and Hostess

Kelly's Country Cooking
07.2019 - 12.2019
  • Waiters or Waitresses are responsible for taking orders and serving food and beverages to guests
  • They play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

Cashier/Scanner

Joe V's Smart Shop
04.2018 - 01.2019
  • As an employee for an inventory company, you scan the grocery items and reconcile the store numbers to your store numbers
  • Work in the quality control department for a manufacturer of grocery items
  • You need to scan the items to ensure that they are up to company standards.

Cashier/Customer Service/Sales Associate

Fiesta Mart LLC
05.2017 - 01.2018
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
  • Operating scanners, scales, cash registers, and other electronics
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Party Hostess

Main Event Entertainment
06.2016 - 02.2017
  • The Birthday Party Host position is responsible for the activities for children and guests during any birthday parties
  • Sets up and cleans up birthday parties
  • Hosts birthday parties and leads activities for children
  • Assists with the general maintenance/upkeep of party areas.

Education

None - Communications & English

Houston Community College
Houston, TX
01.2024

High school or equivalent -

Westbury High School
Houston, TX
06.2018

Skills

  • Great customer service (7 years)
  • Communications
  • Typing
  • Banking
  • Team lead
  • Remote
  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills

Timeline

Front Desk Receptionist

Eye South
10.2024 - Current

Customer Service Representative

GetixHealth
09.2023 - 09.2024

Customer Service Representative

K2 MANAGEMNT
11.2020 - 03.2023

Healthcare provider

Ammaco Home Healthcare Services Inc.
09.2019 - 09.2021

Waitress and Hostess

Kelly's Country Cooking
07.2019 - 12.2019

Cashier/Scanner

Joe V's Smart Shop
04.2018 - 01.2019

Cashier/Customer Service/Sales Associate

Fiesta Mart LLC
05.2017 - 01.2018

Party Hostess

Main Event Entertainment
06.2016 - 02.2017

High school or equivalent -

Westbury High School

None - Communications & English

Houston Community College