Overview
Work History
Education
Skills
Timeline
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Brittney Mathurin

Manhattan,NY

Overview

4
4
years of professional experience

Work History

Personal Care Aide

Ultimate Home HealthCare Services, Inc
06.2024 - Current
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Account Management Representave (Remote)

WorkCompCentral
03.2023 - 04.2024
  • Improved customer satisfaction by implementing strategic account plans and tailored solutions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Handled telephone, email inquiries from customers seeking assistance

Receponist (In-Person/Seasonal)

H&R Block
01.2023 - 04.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Call Center Customer Representave (Remote/Seasonal)

Harris Teeter
06.2022 - 11.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cashier/Customer Service (In-Person)

Publix
07.2020 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Call Center Representative (Remote/Seasonal)

William Sonma Inc
10.2021 - 01.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

Associate of Science - Diagnostic Medical Sonography

Medical Training Institute of New York
New York, NY

Skills

  • Data entry proficiency
  • Knowledge of payment processing
  • Account Management
  • Compassionate Caregiving
  • Housekeeping tasks
  • Patient Care
  • Data-driven decision-making
  • Technical understanding
  • CRM proficiency
  • Teamwork and Collaboration
  • Time Management
  • Customer Support
  • Data Entry
  • Customer Satisfaction
  • Database Management

Timeline

Personal Care Aide

Ultimate Home HealthCare Services, Inc
06.2024 - Current

Account Management Representave (Remote)

WorkCompCentral
03.2023 - 04.2024

Receponist (In-Person/Seasonal)

H&R Block
01.2023 - 04.2024

Call Center Customer Representave (Remote/Seasonal)

Harris Teeter
06.2022 - 11.2023

Call Center Representative (Remote/Seasonal)

William Sonma Inc
10.2021 - 01.2022

Cashier/Customer Service (In-Person)

Publix
07.2020 - 05.2022

Associate of Science - Diagnostic Medical Sonography

Medical Training Institute of New York

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Brittney Mathurin