Brittney Mattison
Stewartville,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Desk Operations Specialist - Peds
Mayo Clinic
08.2022 - Current
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Greeted guests entering and exiting facility.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Called customers to coordinate schedules and set appointments.
- Acted as first point of contact and set appointments for prospective clients.
- Documented calls and appointments using EPIC
Desk Operations Specialist - Float
Mayo Clinic
03.2021 - 08.2022
- Scheduling appointments
- Preparing the patient for their appointment
- Managing the flow of patient material
- Floating to different work union assignments and cross coverage
- Help with PIA go live
- Desk Operation Specials - Ophthalmology
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Greeted guests entering and exiting facility.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Desk Operations Specialist- Ophamology
Mayo Clinic
10.2019 - 04.2021
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Greeted guests entering and exiting facility.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Prepared and processed patient referrals and transfer requests.
Environmental Service Technician
Mayo Clinic
07.2018 - 10.2019
- Mayo clinic – Eisenberger Building, Maintain a clean, safe environment
- Customers Services getting to talk to the patients while maintain cleanliness of their room
- Understanding the software of Epic
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Set up beds or other furniture in rooms.
- Maintained patient and hospital confidentiality.
- Followed specific cleaning schedules based on patient needs.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
Cashier
Michael’s Arts and Crafts
02.2016 - 04.2017
- Performed all cash register operations and related customer service duties
- Monitored activities in the front of the store and secured Michaels assets including cash, checks, media and merchandise
- Provided world class service to customers to ensure they receive key marketing initiatives such as: bounce back coupons, email collection, and brochure handouts.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Resident Assistant
Wildwood Grove Assisted Living
11.2014 - 02.2015
- Assisted with residents transfers and ambulation
- Followed safe lifting techniques and individual resident lifting instructions
- Assisted residents bathing, oral hygiene, grooming, feeding, and elimination
- Answered residents call lights
- Provided a soothing and comforting environment
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Supervised daily activities and provided assistance to staff.
Education
Some College (No Degree) -
National American University
Rochester Diploma - undefined
Mayo High School
2014
Skills
- 5 years’ experience working as caregiver
- Typing speed of 55 wpm
- Working knowledge of Microsoft Word and Excel
- Excellent verbal communication and listening skills
- Full understanding of HIPAA privacy requirements
- Ability to multitask and manage conflicting demands
- Superior customer service skills
- Effective problem solving
- Problem solving and decision-making skills
- Call Answering and Routing
- Scheduling
- Greeting and Seating Clients
- Greet Visitors
Timeline
Desk Operations Specialist - Peds
Mayo Clinic
08.2022 - Current
Desk Operations Specialist - Float
Mayo Clinic
03.2021 - 08.2022
Desk Operations Specialist- Ophamology
Mayo Clinic
10.2019 - 04.2021
Environmental Service Technician
Mayo Clinic
07.2018 - 10.2019
Cashier
Michael’s Arts and Crafts
02.2016 - 04.2017
Resident Assistant
Wildwood Grove Assisted Living
11.2014 - 02.2015
Some College (No Degree) -
National American University
Diploma - undefined
Mayo High School
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