Brittney Mawyer
Charlottesville,VA
Summary
Dynamic professional with a proven track record at StopIn, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and conflict resolution, while improving customer satisfaction by promptly addressing issues. Skilled in money handling and fostering a positive work environment, ensuring a safe and organized space for both customers and employees.
Overview
8
8
years of professional experience
Work History
Assistant Manager
StopIn
07.2022 - Current
- Supported daily operations by coordinating schedules and managing team communications.
- Assisted in training new staff on operational procedures and company policies.
- Contributed to inventory management efforts, ensuring accurate stock levels.
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Collaborated with management to implement process improvements for efficiency.
- Executed routine administrative tasks to support overall team productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Instructional Assistant
Charlottesville City Schools
06.2017 - 06.2022
- Supported classroom activities by preparing materials and assisting with instructional tasks.
- Collaborated with teachers to implement individualized education plans for students with diverse needs.
- Assisted in maintaining a safe and organized learning environment conducive to student engagement.
- Monitored student progress and behavior, providing feedback to educators for improved strategies.
- Facilitated small group sessions to enhance student understanding of core subjects and concepts.
- Participated in professional development workshops to enhance instructional support skills and effectiveness.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Education
High School Diploma - General Studies
Charlottesville High School
Charlottesville, VA06.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Conflict resolution
- Employee scheduling
Timeline
Assistant Manager
StopIn
07.2022 - Current
Instructional Assistant
Charlottesville City Schools
06.2017 - 06.2022
High School Diploma - General Studies
Charlottesville High School