Brittney McCall
Monticello,IN
Summary
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Document Control Specialist
Spring Creek Acquisition
Reynolds, IN
10.2023 - 10.2024
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Reviewed various forms of documentation and reports for accuracy and completeness, identified deficiencies, and advised on appropriate corrective measures to improve information details or processes.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Processed invoices in a timely manner, ensuring accuracy of information.
Compliance Specialist
TotalMed Staffing
08.2021 - 10.2023
- Ensure necessary processes are completed timely and in compliance with all organization, local, state, and federal requirements.
- Serve as a liaison between client facilities and affiliate providers when a caregiver is awarded a new contract.
- Communicate effectively with clients and provide background checks, medical results, licenses, and certifications.
- Adhere to the deadline set by the client.
- Checked records for required signatures by closely reviewing documents.
Client Liaison
Medical Staffing Solutions
11.2020 - 08.2021
- Built sustainable client relationships on trust by applying excellent communication and interpersonal skills.
- Provided day-to-day support through scheduling conflicts or needs.
- Worked with recruiters to focus on hiring efforts to increase fill rates.
- Communicated regularly with clients via phone and email regarding their goal to fill open orders.
- Provided support to clients throughout the sales process, from initial contact to post-sales follow-up.
- Negotiated contracts with clients while ensuring compliance with company policies and procedures.
Front Office Administrative Assistant
Horizon Oncology Center
04.2018 - 11.2020
- Answered multi-line phone and text system, and routed calls appropriately.
- Collecting co-pays, updating/uploading insurances, and running daily reports.
- Scheduling of new patient referrals, hospital follow-ups, routine scans, and sending out referrals.
- Created, maintained and updated electronic filing systems for all office documents.
- Scheduled appointments and managed calendar for executive staff.
- Input data into databases accurately, following established procedures.
- Coordinated staff schedules, balancing office needs with individual availability.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
Administrative Assistant
Relieve Therapy Services, Inc.
07.2017 - 05.2018
- Assist therapist, as instructed, in patient care.
- Process and mail claims out to insurance companies.
- Cooperate with all legal companies and gather information from patients records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment and balanced cash drawer.
- Scheduled patient appointments between internal staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Teller
Industrial Federal Credit Union
08.2016 - 07.2017
- Ensure completion of all necessary documents and affidavits.
- Maintain dual control for safekeeping of all confidential information, as well as cash on hand.
- Notify customers on account balances when on overdraft reports.
- Initiates disputes through Centrix after proper verification with the customer.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Cross-sold additional bank products when applicable to meet customer needs.
Customer Service Representative
LAFAYETTE BANK & TRUST
11.2014 - 08.2016
- Issued negotiable items and verify all members using OFAC.
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services.
- Batch checks and balances all proof work.
- Ordered checks, placed stop payment orders, and conducted additional special services for customers.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts, and open new accounts.
- Met or exceeded sales goals by promoting and cross-selling bank products and services in customer interactions.
Life Enrichment Assistant
WHITE OAK HEALTH CAMPUS
, IN
11.2011 - 08.2014
- Complete monthly assessments for each resident to assess needs and quality of life.
- Provided companionship, recreational activities, and emotional support to individuals with dementia.
- Organized trips to community attractions for the purpose of providing social interaction and recreation for residents.
- Maintained accurate records of residents' attendance at programs and events.
- Facilitated monthly family meetings between families and nursing staff to discuss progress of the resident's treatment plan.
Education
High School Diploma -
Twin Lakes High School
Monticello06-2008
Skills
- Document Review
- Records Management
- Electronic filing
- Regulatory Compliance
Certification
- Public Notary since January 2023
Timeline
Document Control Specialist
Spring Creek Acquisition
10.2023 - 10.2024
Compliance Specialist
TotalMed Staffing
08.2021 - 10.2023
Client Liaison
Medical Staffing Solutions
11.2020 - 08.2021
Front Office Administrative Assistant
Horizon Oncology Center
04.2018 - 11.2020
Administrative Assistant
Relieve Therapy Services, Inc.
07.2017 - 05.2018
Teller
Industrial Federal Credit Union
08.2016 - 07.2017
Customer Service Representative
LAFAYETTE BANK & TRUST
11.2014 - 08.2016
Life Enrichment Assistant
WHITE OAK HEALTH CAMPUS
11.2011 - 08.2014
High School Diploma -
Twin Lakes High School
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