BRITTNEY MCCLOUD
Arlington,TX
Summary
Seasoned Medical Office Administrator adept at coordinating records, managing schedules, and working with insurance companies. Knowledgeable about medical billing and recordkeeping requirements. Pursuing a new professional challenge with room for advancement. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Nutrition
UT Southwestern Medical Hospital
07.2022 - 11.2023
- Organized daily operations to ensure efficient use of resources, timely delivery of food orders and compliance with health standards
- Established a strong referral network with local physicians, generating a steady flow of new patients seeking specialized care.
- Advocated for patients'' needs within the healthcare system, ensuring they received appropriate resources and support from other providers when necessary.
- Mentored new hires, sharing expert advice and guidance on best practices in medical nutrition therapy provision.
Medical Nutrition
Medical City Healthcare
05.2021 - 10.2022
- Established a strong referral network with local physicians, generating a steady flow of new patients seeking specialized care.
- Developed effective marketing materials to promote the clinic''s services, increasing visibility and attracting new clients.
- Contributed to policy development within the clinic, guiding best practices for patient care and staff conduct.
- Monitored food safety and sanitation standards in food service areas.
- Provided in-depth information on nutritional care to maximize health.
Medical office administrator/insurance verification
ANGELS AT HAND HEALTH CARE
06.2018 - 05.2021
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Education
Some college - Medical office administration
Concorde Career College
Grand Prairie, TX06.2020
High school diploma -
Sam Houston High School
Arlington, TX08.2018
Skills
- Hospital Experience
- Medical Records
- Vital Signs
- Medical Terminology
- EMR Systems
- EPICS
- Eclinicsworks
- Patient Care
- Medication Administration
- CRM software
- EHR systems
- HIPAA
- Medical billing
- Medical coding
- ICD-10
- Knowledge of medical insurance terminology
- Medical Insurance Claims Processing
- Medical Records Verification
- ICD-10 and CPT Coding Skills
- ICD-9 to ICD-10 transition
- CRM software proficiency
- Medical Software Proficiency
- Phlebotomy Technician (NCPT)
- Teamwork and Collaboration
- Friendly, Positive Attitude
Certification
- BLS Certification
- Food Handler Certification,
- Certified Phlebotomy Technician,
- Medical office administrator diploma
Timeline
Medical Nutrition
UT Southwestern Medical Hospital
07.2022 - 11.2023
Medical Nutrition
Medical City Healthcare
05.2021 - 10.2022
Medical office administrator/insurance verification
ANGELS AT HAND HEALTH CARE
06.2018 - 05.2021
Some college - Medical office administration
Concorde Career College
High school diploma -
Sam Houston High School
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