Summary
Work History
Education
Skills
Timeline
Overview
References
References
References
pwb
Brittney McGlamery

Brittney McGlamery

Damascus,,VA

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Work History

Remote Healthcare Advocate

Conduent
07.2022 - Current
  • Utilized CRM, Salesforce etc. to document patient complaints by listening to patients and families, recording details and determining resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
  • Offered advice and assistance to patients, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Escalation Specialist

Teleperformance
07.2016 - 06.2022
  • Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Stay At Home Mom

Myself
06 2010 - 06 2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Dental Assistant

Gates Family Dentistry
01.2009 - 06.2010
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Customer Service Representative

Sprint PCS, Mobile telephone company
02 2004 - 12 2009


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Certificate - Dental Assisting

Virginia Highlands Community College
06.2010

Human Services - Healthcare

Southwest Virginia Community College
08.2007

Skills

  • Effective Written and Verbal Communication
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Call Volume and Quality Metrics
  • Ability to Work Independently
  • Computer Proficiency
  • Building Customer Trust and Loyalty
  • Document and Records Management
  • Team-building
  • Time Managment
  • CRM
  • Creative Problem Solving
  • Complaint Resolution

Timeline

Remote Healthcare Advocate

Conduent
07.2022 - Current

Escalation Specialist

Teleperformance
07.2016 - 06.2022

Dental Assistant

Gates Family Dentistry
01.2009 - 06.2010

Stay At Home Mom

Myself
06 2010 - 06 2016

Customer Service Representative

Sprint PCS, Mobile telephone company
02 2004 - 12 2009

Certificate - Dental Assisting

Virginia Highlands Community College

Human Services - Healthcare

Southwest Virginia Community College

Overview

16
16
years of professional experience

References

Reference page is available upon request.

References

Reference page available upon request.

References

Reference page available upon request.

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Brittney McGlamery