Summary
Work History
Education
Skills
Timeline
Overview
GeneralManager

Shane Mutter

Bristol,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative/Escalations

Teleperformance
Bristol, TN
07.2016 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.

Manufacturing/Production Specialist

Appalachian Plastics
Glade Spring, VA
12.2014 - 07.2016
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Customer Service Rep

Teleperformance
Marion, VA
10.2013 - 12.2014
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Specialist

GCS
Saltville, VA
06.2009 - 10.2013
  • Reviewed over 10 insurance types including: American Home Shield, Accidental Death Insurance and other supplemental insurances.
  • Ranked in top five of customer service representatives throughout employment.

Education

High School Diploma -

Marion High School
Marion, VA

Skills

  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Active Listening
  • High-Volume Environments
  • Patient and Empathetic
  • Computer Proficiency

Timeline

Customer Service Representative/Escalations

Teleperformance
07.2016 - Current

Manufacturing/Production Specialist

Appalachian Plastics
12.2014 - 07.2016

Customer Service Rep

Teleperformance
10.2013 - 12.2014

Customer Service Specialist

GCS
06.2009 - 10.2013

High School Diploma -

Marion High School

Overview

13
13
years of professional experience

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Shane Mutter