Brittney McMillen
Irving,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Office Assistant
Keith Medical Clinic
02.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Organized paperwork such as charts and reports for office and patient needs.
- Generated reports and logged patient information for reliable records.
- Cross-trained existing employees to maximize team agility and performance.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
Dispensing Optician
Jeff's Optical
05.2010 - Current
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Prepared work orders outlining all specifications for new lenses and frames.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Sales Associate
Buckle
01.2009 - 05.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
No Degree - Early Childhood Education
Ardmore Higher Education
Ardmore, OKHigh School Diploma -
Fox Public School
Fox, Ok05.2008
Skills
- Verbal and Written Communication
- Data Collation
- Materials Organization
- Supply Restocking
- Valid Driver's License
- Strong Interpersonal Skills
- Team Bonding
- Time Management
- Customer Relationship Management
- Bank Deposit Reconciliation
- Patient Charting
- Records Preparation
- Self Starter
- Filing
- Digital File Management
- Front Office Management
- Serve Customer Needs
- Manage Calendars
- Claims Appeal Procedures
- Employee Training
- Organizing and Categorizing
- Dedicated Team Player
- Update Records
- Strong Problem Solver
Timeline
Office Assistant
Keith Medical Clinic
02.2022 - Current
Dispensing Optician
Jeff's Optical
05.2010 - Current
Sales Associate
Buckle
01.2009 - 05.2010
No Degree - Early Childhood Education
Ardmore Higher Education
High School Diploma -
Fox Public School
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