Brittney McRae
Washington ,United States
Summary
Dynamic educator and service professional with a proven track record at Bridges Public Charter School, enhancing student engagement and classroom efficiency through innovative instructional strategies and effective classroom management. Skilled in parent-teacher communication and collaborative learning, I excel in creating structured learning environments that foster educational excellence and student success. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology.
Overview
5
5
years of professional experience
Work History
Substitute Teacher, K-5
Bridges Public Charter School
05.2023 - Current
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
Teacher's Assistant
Algin Staffing
08.2022 - 05.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Visitor Services Associate
Planet Word Muesum
04.2022 - 08.2022
- Balanced cash register at the end of each shift, ensuring accuracy in financial transactions.
- Assisted in the development of new visitor programs, leading to increased attendance and positive feedback from guests.
- Increased efficiency in front-desk operations by streamlining check-in processes for both individual visitors and large tour groups.
- Participated in staff training sessions, enhancing knowledge of museum policies and procedures as well as current exhibitions.
- Enhanced visitor experience by providing exceptional customer service and accurate information regarding exhibits and events.
- Coordinated group tours, ensuring smooth operations and a memorable visit for all participants.
- Assisted in the planning of special events by coordinating logistics, scheduling staff and volunteers and overseeing set-up and clean-up operations.
- Supported membership team in recruiting new members and retaining current ones through effective communication and targeted promotional efforts.
- Conducted visitor surveys, obtaining valuable feedback to improve future services and programming.
- Developed relationships with local schools and community groups to promote awareness of museum offerings through presentations and outreach initiatives.
- Monitored gallery spaces for safety and cleanliness, maintaining an inviting atmosphere for visitors.
- Managed ticket sales and admissions, contributing to the overall success of the organization''s revenue goals.
- Provided personalized assistance to visitors with special needs or requests, fostering a welcoming environment for all guests.
- Handled visitor inquiries promptly and professionally, demonstrating strong problem-solving skills while maintaining a friendly demeanor.
- Maintained updated knowledge of exhibition content by attending curator-led walkthroughs and conducting independent research on featured artists or themes.
Optical Specialist
Visionworks
04.2021 - 03.2022
- Ensured high-quality care by regularly calibrating and maintaining diagnostic equipment.
- Educated patients on the importance of regular eye exams, preventative measures, and proper eyewear maintenance.
- Collaborated with optometrists to develop personalized treatment plans for patients with unique vision requirements.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Managed inventory levels effectively, ordering necessary supplies when needed to avoid stock shortages or excesses.
- Facilitated communication between patients and doctors ensuring seamless delivery of care.
- Improved customer experience by maintaining an organized and visually appealing retail space.
- Reduced wait times for patients by efficiently managing appointments and walk-in consultations.
- Processed insurance claims accurately, streamlining billing procedures for both patients and the practice.
- Troubleshot minor equipment issues in-house reducing downtime while waiting for external technical support.
- Assisted in training new staff members on optical equipment usage, product knowledge, and customer service best practices.
- Stayed up-to-date on industry trends, attending workshops and conferences to enhance professional development continually.
- Enhanced patient satisfaction by providing personalized optical solutions and recommendations.
- Implemented a referral program leading to increased word-of-mouth business from satisfied clients.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Learned new catalog of items to present current options to patients.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Aided in selection of eyeglass frames based on customer preferences.
- Performed basic vision testing for new patients.
Visitor Services Representative
ACTN Strategies
10.2019 - 03.2020
- Streamlined ticketing process for better efficiency, resulting in reduced wait times for guests.
- Informed visitors about membership options, leading to increased enrollment rates in support of organizational growth objectives.
- Maintained accurate records of visitor demographics, contributing to data-driven decision-making processes.
- Enhanced visitor experience by providing exceptional customer service and addressing inquiries efficiently.
- Assisted in the planning and execution of special events, ensuring a memorable experience for attendees.
- Assisted in collecting feedback from visitors through comment cards or surveys, using information to drive continuous improvement initiatives.
- Liaised between staff members across multiple departments to ensure seamless communication regarding event planning or other collaborative efforts.
- Ensured accessibility for all visitors by coordinating accommodations as needed, such as wheelchair assistance or sign language interpretation services.
- Utilized organizational skills to maintain cleanliness throughout public spaces, enhancing overall aesthetic appeal for guests.
- Contributed to safety protocols by monitoring gallery activity and reporting any potential issues immediately to appropriate personnel.
- Addressed visitor concerns promptly and professionally, ensuring a positive impression of the organization.
- Trained new team members on best practices for interacting with visitors, fostering a culture of excellence within the department.
- Increased visitor satisfaction by offering personalized recommendations for exhibits and events.
- Facilitated group visits by organizing schedules and coordinating logistics with various internal departments.
- Supported marketing efforts by distributing promotional materials and engaging with potential visitors through social media platforms.
- Conducted tours of the facility, providing engaging and informative presentations that captivated audience interest.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
Graphic Design
Art Institute Of Washington
Rosslyn, VA2006
Skills
- Parent-Teacher Communication
- Multi-Subject Instruction
- Reading Comprehension
- Collaborative learning
- Special Education Support
- Student Engagement
- Test Preparation
- Phonics Instruction
- Instructional Strategies
- Vocabulary building
- Learning centers
- Physical Education
- Interactive Learning
- Arts Education
- Homework Assistance
- Cooperative Learning
- Health and safety
- Mathematics Instruction
- Science Instruction
- Project-based learning
- Study Skills
- Classroom Management
- Organizational abilities
- Positive Reinforcement
- Complex Problem-Solving
- Safety awareness
- IEP documentation
- Classroom Organization
- Elementary Education
- Group Instruction
- Lesson Planning
- Verbal and written communication
- Special Education
- Activity Planning
- IEP understanding
- Student Records Management
- Adaptable
- Discipline
- Disciplinary procedures
- Activity management
- Parent Communication
- Compliance
- Relationship Building
- Classroom and Activity Supervision
- Multitasking and Organization
- Google Classroom
- Material Distribution
- Enforcing Classroom Rules
- Student Needs Assessments
- Sound Judgment
- Small Group Tutoring
- MS Office
- Documentation And Reporting
- SMART Technology
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Timeline
Substitute Teacher, K-5
Bridges Public Charter School
05.2023 - Current
Teacher's Assistant
Algin Staffing
08.2022 - 05.2023
Visitor Services Associate
Planet Word Muesum
04.2022 - 08.2022
Optical Specialist
Visionworks
04.2021 - 03.2022
Visitor Services Representative
ACTN Strategies
10.2019 - 03.2020
Graphic Design
Art Institute Of Washington