Brittney Miller
Clayton,NC
Summary
Reliable Detention Officer skilled with handling and managing activities of 56 offenders in assigned housing dorms. Experience detaining and escorting inmates, serving meals to inmates and monitoring overall facility security. Quick decision-making skills. Efficient in response of medical emergencies and/or physical assaults amongst inmate on inmate or inmate on staff.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Master Detention Officer
Wake County Sheriff's Office
05.2018 - Current
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Detention Officer
New Hanover County Sheriff's Office
01.2017 - 05.2018
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Detention Officer
Wake County Sheriff's Office
08.2016 - 11.2016
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
Correctional Officer Level II
NCDPS
06.2013 - 08.2016
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Direct Care Worker
ResCare
03.2013 - 06.2013
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
Cashier
Target
10.2011 - 01.2012
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Aetna
08.2011 - 09.2011
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Modis
07.2011 - 08.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
ACS Xerox
10.2010 - 06.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Care Representative
MBA Solutions
06.2010 - 12.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Assisted call-in customers with questions and orders.
- Arranging in-store appointments in order for new customers to see and try new diabetic equipment and footwear.
Cashier
Dollar Tree Stores
09.2005 - 06.2010
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Arts - Psychology
North Carolina A & T State University
Greensboro, NC05.2009
Skills
- Crisis Intervention
- Body and Cell Searches
- Emergency Response
- Inmate Rights Knowledge
- Restraint Techniques
- Report Preparation
- Inmate Supervision
- Active Listening
Certification
- DOCC- Detention Officer Certification Course
- CIT-Crisis Intervention Training
- First Aid/CPR/AED Certified
Timeline
Master Detention Officer
Wake County Sheriff's Office
05.2018 - Current
Detention Officer
New Hanover County Sheriff's Office
01.2017 - 05.2018
Detention Officer
Wake County Sheriff's Office
08.2016 - 11.2016
Correctional Officer Level II
NCDPS
06.2013 - 08.2016
Direct Care Worker
ResCare
03.2013 - 06.2013
Cashier
Target
10.2011 - 01.2012
Customer Service Representative
Aetna
08.2011 - 09.2011
Customer Service Representative
Modis
07.2011 - 08.2011
Customer Service Representative
ACS Xerox
10.2010 - 06.2011
Customer Care Representative
MBA Solutions
06.2010 - 12.2010
Cashier
Dollar Tree Stores
09.2005 - 06.2010
Bachelor of Arts - Psychology
North Carolina A & T State University
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