Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Languages
Work Availability
Work Preference
Websites
Timeline
Hi, I’m

Brittney Miller

Oxford,Mi
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Results-driven professional with extensive experience in leadership and strategic oversight. Adept at driving organizational success through effective team collaboration and dynamic problem-solving. Recognized for adaptability and keen focus on achieving objectives.

Overview

15
years of professional experience
1
Certification

Work History

Verizon wireless

Associate Director
01.2023 - Current

Job overview

  • Led teams of up to 8 personnel, supervising daily performance as well as training and improvement plans.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Assisted senior leadership in managing all aspects of operations.
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
  • Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
  • Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

Verizon Wireless

Senior Account Business Manager
10.2018 - Current

Job overview

  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively, paying particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Assisted with the hiring process and training of over 50 new employees.
  • Drafted reports and documents to improve correspondence management, schedule coordination, and recordkeeping.
  • Created, managed, and executed business plans and communicated company vision and objectives to motivate teams.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising quality or performance.
  • Mentored over 20 junior staff members, helping them grow professionally and contribute more effectively to the team's goals.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Conducted detailed market analyses to inform strategic planning and decision-making processes.
  • Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
  • Optimized inventory management, reducing waste and ensuring availability of key products.
  • Led cross-functional teams to complete projects ahead of deadlines, ensuring high-quality outcomes.
  • Negotiated favorable terms with suppliers, improving profit margins without sacrificing quality.
  • Improved operational efficiency by adopting new technologies and training staff on best practices.
  • Enhanced team capabilities, organizing professional development workshops and mentoring programs.
  • Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
  • Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
  • Developed and executed marketing strategies that significantly increased brand awareness in target markets.
  • Achieved significant cost savings by renegotiating contracts and optimizing supply chain logistics.
  • Developed comprehensive risk management strategy, mitigating potential impacts on business operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Aerial dragonfly movement studio

Instructor
10.2018 - Current

Job overview

  • Train, instruct and ensure safety protocols are followed while flying through the air
  • Working a curriculum to ensure consistent training
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Tested students to assess progress and adapted learning plans in alignment with performance.

Djk investments

E Commerce Manager
01.2021 - 01.2024

Job overview

  • Managed inventory control processes for seamless order fulfillment and customer satisfaction.
  • Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
  • Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
  • Helped find leading online retailers and platforms to connect with consumers.
  • Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
  • Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
  • Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
  • Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
  • Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
  • Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Negotiated vendor contracts to secure favorable terms, ensuring profitability while maintaining strong supplier relationships.
  • Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Evaluated emerging e-commerce technologies, adopting innovative solutions that enhanced platform capabilities and delivered a competitive advantage.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Increased online sales conversions by optimizing website layout and navigation.
  • Negotiated with shipping providers to secure cost-effective rates, lowering operational costs and increasing profit margins.
  • Updated inventory management system to automate restocking alerts, minimizing stockouts and lost sales.
  • Streamlined order fulfillment processes, reducing delivery times and improving customer satisfaction.
  • Oversaw website SEO optimization tasks, leading to improved search engine rankings and organic traffic growth.
  • Managed customer service team to address inquiries and issues promptly, maintaining high levels of customer satisfaction.
  • Monitored and analyzed website analytics to inform data-driven decisions for website enhancements.

MOD Pizza

General Manager/New Hire Trainer
01.2017 - 04.2018

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to accurately track progress toward organizational objectives.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Fostered a culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Developed and executed a comprehensive employee training program, elevating staff skills and improving service delivery.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.
  • Increased consistency in employee performance evaluations by standardizing training materials across all departments.
  • Established strong working relationships with department managers to ensure seamless integration of new hires into established teams.
  • Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
  • Developed customized e-learning modules, allowing remote employees to access critical information at their convenience.
  • Boosted employee retention rates by fostering a supportive and engaging learning environment during the onboarding process.
  • Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
  • Reduced time-to-productivity for new hires through targeted skill development and hands-on practice sessions.
  • Ensured compliance with industry regulations by incorporating relevant updates into training materials as needed.

Chipotle Mexican Grill

District Training Manager
11.2009 - 11.2017

Job overview

  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Leveraged existing relationships with external partners to secure additional resources and support for district-wide projects.
  • Reviewed current literature on adult learning theories and methodologies, adapting strategies as needed to better serve the district''s diverse workforce population.
  • Mentored junior trainers, providing guidance on best practices and professional development opportunities.
  • Facilitated communication between different departments, fostering collaboration on shared goals and objectives.
  • Served as an ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
  • Evaluated employee progress and provided constructive feedback, leading to improved job performance.
  • Collaborated with management to identify training needs and develop appropriate solutions.
  • Championed the integration of diversity and inclusion principles into district training programs, fostering a more inclusive workplace culture.
  • Managed budgets and allocated resources for various training programs, ensuring cost-effective delivery of services.
  • Implemented assessment tools to measure the effectiveness of training initiatives, driving continuous improvement efforts.
  • Established key performance indicators to track the success of training initiatives, informing future decision-making processes.
  • Developed customized training plans for individual employees, addressing specific skill gaps and promoting career growth.
  • Streamlined district training processes for increased efficiency and productivity.
  • Conducted regular audits of district-wide training activities to maintain compliance with industry standards and regulations.
  • Managed new employee orientation training process for more than 400 employees each year.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Directed training programs and development paths for managers and supervisors.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Conducted training courses and prepared videos for long-term use.
  • Directed field training to enhance participants' skills.
  • Selected and assigned instructors to conduct specific training programs.

Teavana

Sales Associate
11.2010 - 11.2013

Job overview

  • Worked with customers
  • Stock
  • Inventory
  • Made drinks
  • Sales
  • Commission

Education

Southern New Hampshire
New Hampshire

Bachelor from computer science software engineering
01.2024

University Overview

  • summa cum laude graduate

Skills

  • Project Management
  • Strategic leadership
  • Analytical Thinking
  • Coaching and Mentoring
  • Relationship Building
  • Team Collaboration and Leadership
  • Decision-Making
  • Organizational Development
  • Hiring and Training
  • Contract Management
  • Team Operations

References

  • Nick Crivella, Manager, 248-930-8828
  • Lisa Koback, Employee, 586-265-9115
  • Shayna O'Callaghan, Manager, 734-775-7830

Accomplishments

  • Achieved Presidents Cabinet by being top 1% with Business Channel and Development Sales
  • Supervised team of 8 staff members.
  • Collaborated with team of 20 in the development of 5G Fixed Wireless Access.

Certification

  • ServSafe Food Handler's Certification
  • First Aid Certification

Languages

English
Native or Bilingual
Availability
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Work Preference

Work Type

Full TimeContract Work

Location Preference

Remote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Websites

Timeline

Associate Director

Verizon wireless
01.2023 - Current

E Commerce Manager

Djk investments
01.2021 - 01.2024

Senior Account Business Manager

Verizon Wireless
10.2018 - Current

Instructor

Aerial dragonfly movement studio
10.2018 - Current

General Manager/New Hire Trainer

MOD Pizza
01.2017 - 04.2018

Sales Associate

Teavana
11.2010 - 11.2013

District Training Manager

Chipotle Mexican Grill
11.2009 - 11.2017

Southern New Hampshire

Bachelor from computer science software engineering

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Brittney Miller