Brittney Monraz
Avondale,AZ
Summary
Dedicated specialist with a robust foundation in customer service. A proven track record of efficiently resolving customer inquiries, while maintaining high satisfaction rates, and demonstrating a commitment to excellence. Strong communication and problem-solving skills consistently enhance customer experiences. Passionate about leveraging these strengths to drive brand engagement, and cultivate lasting customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Liquidity Services
01.2020 - Current
- Supported Customers with account setup, platform navigation, and bidding processes.
- Resolved inquiries on website access, payments, removal, and disputes via phone, email, and chat.
- Documented customer interactions and maintained records in LEAP.
- Collaborated with internal departments to address complex issues and improve satisfaction.
- Verified new registrations to ensure compliance with website policies and titling requirements.
Viewer Experience Advocate
Valor Global
Phoenix, USA
07.2019 - 12.2019
- Delivered exceptional customer support via phone and chat for account, billing, and technical issues.
- Troubleshoot streaming and device errors, providing clear step-by-step solutions.
- Managed account updates, password resets, and subscription changes while ensuring user privacy.
- Educated customers on new features and services to enhance viewing experience.
- Documented interactions accurately and escalated complex issues as needed.
Waitress
Dolce Vino
Glendale, USA
07.2017 - 08.2018
- Enhanced guest experiences through expert wine and dish recommendations.
- Accommodated special requests, ensuring accurate order delivery and dietary compliance.
- Maintained inviting atmosphere by organizing dining areas and wine displays.
- Processed payments efficiently, ensuring accuracy in all transactions.
Collaborated with team during peak hours, upselling menu items to guests.
Food Service Clerk
West Wind Glendale 9
Glendale, USA
01.2017 - 07.2017
- Enhanced customer satisfaction by promptly answering menu inquiries.
- Prepared and served food efficiently in a busy swap meet environment.
- Ensured transaction accuracy while operating cash registers during peak hours.
- Maintained high cleanliness standards and adhered to food safety regulations.
- Restocked supplies effectively during downtime to support operational flow.
Education
High School Diploma -
Alhambra High school
AZ05.2017
Skills
- Call Center Experience
- Detail-oriented data management
- Conflict Resolution
- Efficient workload management
- Proficient in computer applications
Certification
In process - (Coursera) Google Digital Marketing and E-Commerce
Timeline
Customer Service Representative
Liquidity Services
01.2020 - Current
Viewer Experience Advocate
Valor Global
07.2019 - 12.2019
Waitress
Dolce Vino
07.2017 - 08.2018
Food Service Clerk
West Wind Glendale 9
01.2017 - 07.2017
High School Diploma -
Alhambra High school