Brittney Montero
Dunlap,TN
Summary
Experienced executive assistant with a proven track record of enhancing executive productivity and improving business operations. Demonstrates exceptional ability to maximize group performance and efficiently manage calendars. Thrives in fast-paced environments, consistently meeting demanding objectives with minimal supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
Revecore
06.2023 - Current
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Executive Assistant
Sequatchie County-Dunlap Chamber of Commerce
01.2019 - 01.2022
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum
- Responded to emails and other correspondence to facilitate communication and enhance business process
- Planned, coordinated and executed meetings for Board of Directors
Patient Service Representative
Erlanger Health System
06.2018 - 08.2020
- Used Epic to schedule appointments and register emergency room patients
- Balanced deposits and credit card payments each day
- Took copayments and compiled daily financial records
- Ensured safety and well-being of patients
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Client Relations Specialist
Gold Bond, Inc.
07.2017 - 06.2018
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Customer Service Coordinator
Alliance Physical Therapy
02.2017 - 07.2017
- Set up physical therapy appointments with patients
- Entered customer interaction details in WebPt and Kareo to track requests, document problems and record solutions offered
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Closely managed monthly reconciliation schedules of all assigned accounts
- Set up and updated customer accounts with interactions, payments and personal information
Control Analyst
Chattanooga Heart Institute
06.2015 - 08.2016
- Maintained accuracy, completeness and security for medical records and health information
- Identified new methods to optimize medical records management
- Accurately pulled patient records in timely manner, typically within 2-hour period
- Reviewed charts and flagged incomplete or inaccurate information
- Kept accurate log of all requests for medical information and records
Education
Associate of Applied Science - Health Information Management
Chattanooga State Community College
Chattanooga, Tennessee05.2015
Skills
- Advanced MS Office Suite
- QuickBooks Expert
- Multi-line phone proficiency
- Filing and data archiving
- Excellent communication skills
- Office Management
- Administrative support
- Critical thinker
Certification
Registered Health Information Technician (RHIT)
Affiliations
American Health Information Management Association, 2015, Current
Timeline
Accounts Receivable Specialist
Revecore
06.2023 - Current
Executive Assistant
Sequatchie County-Dunlap Chamber of Commerce
01.2019 - 01.2022
Patient Service Representative
Erlanger Health System
06.2018 - 08.2020
Client Relations Specialist
Gold Bond, Inc.
07.2017 - 06.2018
Customer Service Coordinator
Alliance Physical Therapy
02.2017 - 07.2017
Control Analyst
Chattanooga Heart Institute
06.2015 - 08.2016
Associate of Applied Science - Health Information Management
Chattanooga State Community College
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