Brittney Morgan
Center Line,USA
Summary
Experienced and detail-oriented medical administrative professional with a proven track record in medical billing, patient communication, and administrative support. Skilled in managing confidential information and navigating insurance processes, while utilizing healthcare systems to ensure operational efficiency. Recognized for exceptional customer service, accuracy, and leadership abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
National Medical Services (NMS)
Royal Oak, MI, USA
09.2023 - 07.2024
- Executed patient registrations in Advanced MD system to maintain billing accuracy
- Executed various administrative tasks including call handling, faxing, and scanning documents
- Performed courtesy calls for payment reminders and updated insurance details
- Efficiently handled credit card transactions and created payment plans as needed
Medical Payment Specialist (Remote)
CPSI Trubridge
Warren, MI, USA
08.2022 - 09.2023
- Consistently met production targets in a fast-paced call center environment
- Effectively conducted courtesy calls, processed financial transactions, and maintained precise patient records
- Processed pre-certification and pre-authorization requests
Patient Communication Representative
Specialty Eye Institute
Jackson, MI, USA
04.2019 - 03.2020
- Managed high call traffic while consistently meeting quality assurance standards
- Updated patient records with accuracy and processed payments
- Handled the coordination of insurance authorizations and pre-certifications
Resolution Specialist
Rock Connections (Contracted for Blue Cross Blue Shield of MI)
Detroit, MI, USA
11.2016 - 01.2019
- Offered comprehensive coverage guidance to healthcare providers
- Consistently maintained top call accuracy record for over half a year
- Honored for outstanding dedication and providing exceptional customer service
Store Manager
Acceptance Now
Livonia, MI, USA
10.2013 - 02.2016
- Guided team to deliver exceptional customer service
- Directed inventory control, managed order fulfillment, and ensured efficient operation of the store
- Maintained compliance with established financial and operational procedures
- Supported clients by resolving technical issues
Education
Business Administration -
Henry Ford College
Dearborn, MISkills
- Medical Billing & Records Management
- Insurance Pre-certification & Authorization Processes
- Confidential Information Handling
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Skilled in Advanced MD, AllScripts, EPIC, and related systems
- Leadership & Team Management
- Strong Interpersonal & Communication Skills
- Knowledge of medical terminology
- HCPCS, ICD-10, CPT coding
Certification
- HIPAA Compliance Training
- Medical Billing Software Proficiency (Advanced MD, AllScripts, EPIC)
Awards
- Rock Connections: Achieved Highest Call Accuracy for six consecutive months.
- Rock Connections: Received the Team Spirit Award for developing an innovative training program.
- Recognized for exceptional contributions to team success across multiple roles.
Timeline
Medical Billing Specialist
National Medical Services (NMS)
09.2023 - 07.2024
Medical Payment Specialist (Remote)
CPSI Trubridge
08.2022 - 09.2023
Patient Communication Representative
Specialty Eye Institute
04.2019 - 03.2020
Resolution Specialist
Rock Connections (Contracted for Blue Cross Blue Shield of MI)
11.2016 - 01.2019
Store Manager
Acceptance Now
10.2013 - 02.2016
Business Administration -
Henry Ford College