Brittney Mulcahy
Project And Event Management
Aurora,CO
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Sales Executive
Gaylord Rockies Resort & Convention Center
Aurora, CO
07.2021 - Current
- Curated and sold personalized restaurant events (private & semi-private) to groups of 10-600ppl.
- Collaborated with the Food & Beverage Director to create a strategic plan for capturing group business.
- Generated nearly $4.3 Ml in restaurant event sales in 2022, exceeding Q1, Q2, Q3, Q4 sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Restaurant Manager
Gaylord Rockies Resort & Convention Center
Aurora, CO
11.2019 - Current
- Operationally flexible due to current Pandemic/Hospitality constraints: Arapahoe Springs Pool & Café, Mountain Pass Sports Bar, Vista Montagne Italian Cuisine, The Rockies Marketplace
- Improved employee morale and loyalty and implemented innovative and engaging employee incentives that led to an increase in overall Guest Satisfaction Scores of 4.3 points
- Implemented full training program with 30-60-90-day check-ins and a dedicated Front of House-training team.
Assistant Restaurant Manager
Gaylord Rockies Resort & Convention Center
Aurora, CO
11.2018 - 12.2019
- Resort’s Pre-opening Team and direct Assistant Manager to 3 Supervisors and over 50 Frontline Associates
- Managed 4 restaurant outlets; generating over $5M dollars in revenue in 2019
- Supervised final construction initiatives, departmental staffing and training and development
- Appointed as the resort’s expert for all Point of Sale Systems from initial installation and placement to ongoing technical support
- Led departmental pre and post opening teams in initial and ongoing product purchasing, implementation and placement at Rockies Marketplace
- Managed all retail purchasing and inventory
- Reduced back-stock inventory by 50% in a 3-month timeframe
- Created measures of control for product waste by implementing a discount program and dynamic waste logs.
F&B Program Implementation Manager
Marriott International, Inc.
Bethesda, MD
12.2016 - 11.2018
- F+B On-Demand Project Management
- Coordinate and implement onboarding Boot Camps for new F+B On-Demand properties
- Lead weekly onboarding/update calls for existing properties
- Lead property deep dive visits to analyze areas of opportunity for GSS & sales growth
- Drive engagement of senior leadership throughout 5-month program onboarding process
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Operations Assistant Manager
Marriott International, Inc.
Bethesda, MD
04.2016 - 12.2016
- Manager on a team of high performing internal, operations consultants based out of Marriott International's corporate headquarters
- Provided on-site support at full-service Marriott properties across the Americas
- Considered Marriott’s Subject Matter Experts and made immediate impacts at each hotel and their restaurants by contributing customized solutions for unique opportunities, change management and innovation
- On-Property Support, Gaylord Texan Resort & Convention Center, Kapalua, Anaheim Marriott & Convention Center, Monterey Marriott, The Edition NYC, Gaylord Opryland Resort & Convention Center
- Quickly picked up day-to-day operations in union and non-union hotels across Marriott International brands while ensuring each hotel was compliant with corporate standards
- Drove department goals in a short time frame by gaining Associate buy-in and setting and following up on operational expectations
- Led and trained other leaders in a department head function on-property.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Assisted operations manager with planning of routine operations and special projects.
F&B Supervisor
The Ritz Carlton Lauguna Niguel
Dana Point, CA
08.2014 - 04.2016
- Oversaw 3 Food & Beverage Outlets: In-Room Dining, Dana Pool Café, The Marketplace
- Developed 35 Ladies and Gentlemen by energizing Ritz Carlton Standards of Excellence and maximizing talent of everyone
- Drove Guest Engagement and Satisfaction; Beat IRD Service goal of 63% for the year by finishing at 69%
- Created a positive 9% increase in Employee Engagement Surveys from 2014 to 2015 in all outlets
- Performed all department administrative functions such as scheduling, payroll, ordering, reviews, and discipline
- Created and executed seasonal pool server orientation for a new team
- On-boarded 5 Task force managers during high season in the absence of a department head
- Coordinated and execute the delivery of 50-200 daily amenities including private sunset experiences on property
- Administrative tasks including weekly payroll processing, scheduling, programming all Micros Point of Sale systems for three outlets
- Partnered with other Department Heads to educate all employees of the hotel about our offerings
- Responsible for monthly forecasting and Profit and Loss critiques
Assistant Branch Manager
Enterprise Rent-A-Car
Berkeley, CA
08.2013 - 04.2014
- Created solutions and marketing strategies for new and existing business using Enterprise CRM (BOSS)
- Closed local sales accounts (University of California Berkeley, Hotel Shattuck Plaza, Franks Auto Body), resulting in over $25,000 in revenue
- Developed employees in areas of sales, service and business tasks, resulting in four subordinate promotions to management
- Analyzed data and created operational changes that increased operating profits by 15% Year to Date December 2013 (Quota 10%)
- Branch growth surpassing 6% Year to Date December 2013 (Quota: 3%)
Management Trainee
Enterprise Rent-A-Car
Oakland, CA
11.2012 - 07.2013
- Explained renter contract with accuracy and efficiency to customer
- Regularly evaluated customer financial data and payment history to evaluate credit exposure
- Participated as a team member to achieve monthly goals
- Continuously provided excellent customer service
- Marketed local business to increase revenue
Education
Bachelor of Arts - Mass Communications
University of California
Berkeley, CA 08.2006 - 05.2010
TIPS Alcohol Certification Program – Certified Trainer - undefined
Skills
Project planning and development
Rock Climbing
My recently love of indoor + outdoor rock climbing has shown me what I am mentally and physically capable in ways I never imagined. When I am challenged in a situation where quitting is not an option, I have opened myself up to knew ways of problem solving and accomplishing my climbing routes/goals.
Timeline
Restaurant Sales Executive
Gaylord Rockies Resort & Convention Center
07.2021 - Current
Restaurant Manager
Gaylord Rockies Resort & Convention Center
11.2019 - Current
Assistant Restaurant Manager
Gaylord Rockies Resort & Convention Center
11.2018 - 12.2019
F&B Program Implementation Manager
Marriott International, Inc.
12.2016 - 11.2018
Operations Assistant Manager
Marriott International, Inc.
04.2016 - 12.2016
F&B Supervisor
The Ritz Carlton Lauguna Niguel
08.2014 - 04.2016
Assistant Branch Manager
Enterprise Rent-A-Car
08.2013 - 04.2014
Management Trainee
Enterprise Rent-A-Car
11.2012 - 07.2013
Bachelor of Arts - Mass Communications
University of California
08.2006 - 05.2010
TIPS Alcohol Certification Program – Certified Trainer - undefined
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