BRITTNEY TILLMAN
Covington,United States
Summary
Qualified Agent with strong background in inbound sales. Proven ability to effectively engage customers, address their needs, and enhance client satisfaction. Demonstrated ability to leverage communication and problem-solving skills to close sales and maintain client relationships. Utilizes persuasive communication to connect with clients and understand their needs. Knowledge of sales strategies and techniques that drive customer satisfaction and retention. Proficient with Excel, Word, PowerPoint, and Customer Account Management, with a track record of resolving issues in high volume call centers. A detail-oriented professional adept at inbound and outbound calling, and consistently achieving sales quotas.
Overview
9
9
years of professional experience
Work History
Inbound/Outbound Sales Representative
Rollins Inc
Atlanta
05.2016 - 06.2022
- Memorized scripts to achieve easy conversational flow in interactions with potential customers
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns
- Developed and maintained working knowledge of products and services to deliver timely, accurate information
- Worked with multiple means of communication within fast-paced environment
- Performed work in compliance with established regulations, policies and standard operating procedures
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handle time and productivity
- Answered average of 50+ calls, addressing customer inquiries, solving problems and providing product information
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Utilize customer relationship management (CRM) software to track and analyze customer interactions and sales data, identifying trends and opportunities for improvement
- Develop and implement innovative sales strategies to attract and retain customers in a highly competitive market
- Regularly update knowledge of industry trends, competitors, and market conditions to provide valuable insights and recommendations to improve sales strategies and achieve sales targets
- Provide exceptional customer service and problem-solving skills to resolve customer inquiries, ensuring a positive experience and customer satisfaction
- Consistently meet or exceed monthly sales targets by proactively identifying and pursuing new sales opportunities
Implementation Manager
FLEETCOR
Peachtree Corners, GA
06.2022 - 10.2023
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer and business demands
- Researched and resolved barriers to successful system functionality, improving support and issue resolution
- Documented processes to streamline setup, customization and maintenance
- Monitored contracts and service level agreements to identify potential risks and implemented mitigation actions to protect the development process from unforeseen delays and costs
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Translated technical concepts and information into terms parties could easily comprehend
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service
- Managed different departments of the process
- Collaborate with cross-functional teams, including sales, product, and development, to ensure successful implementation of systems and solutions
- Develop and implement training programs to enhance the skills and knowledge of the implementation team, improving their efficiency and effectiveness in managing client projects
- Develop and maintain strong relationships with key stakeholders to ensure smooth implementation process and ongoing customer satisfaction
- Facilitate communication and collaboration between the implementation team and clients to ensure a smooth and seamless implementation process
- Ensure timely and accurate completion of all implementation tasks, including project planning, resource allocation, and progress tracking
Inbound Sales Representative
ROLLINS INC
OC3
04.2024 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
Education
Certification - Linux System Administration
Yellow tail tech
Silver Spring, MD03.2025
High School Diploma -
Newton High School
Covington, GA05.2009
Skills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Customer Account Management
- Call Documentation
- High-Volume Call Centers
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Inbound and Outbound Calling
- Sales Quota Achievement
- Sales and Upselling
- Call Volume and Quality Metrics
- Live Chat Messaging
- Proficient with CRM
- Salesforce
- Experienced with Excel
- Word
- PowerPoint
- Sales Techniques
- Project Planning
Timeline
Inbound Sales Representative
ROLLINS INC
04.2024 - Current
Implementation Manager
FLEETCOR
06.2022 - 10.2023
Inbound/Outbound Sales Representative
Rollins Inc
05.2016 - 06.2022
High School Diploma -
Newton High School
Certification - Linux System Administration
Yellow tail tech
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