Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Barista

Brittney Lutseo

Allentown,PA

Summary

Dynamic professional with expertise in customer service and team leadership. Successfully implemented strategies to enhance client satisfaction and foster collaboration, driving operational efficiency and improved community outreach.

Overview

18
18
years of professional experience

Work History

Partner

Oasis Heating, Cooling, & Electric
Allentown, Pennsylvania
08.2022 - Current
  • Implemented customer service protocols to improve client satisfaction and retention.
  • Streamlined communication between departments to enhance operational efficiency.
  • Provided leadership and guidance to team members while encouraging collaboration across departments.
  • Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
  • Established partnerships with other organizations that would bring value back into the company .
  • Cultivated long-term relationships with existing clients through consistent communication efforts .
  • Created promotional campaigns to drive sales of new products or services.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with team members to identify project timelines and priorities.
  • Managed appointment calendars for multiple projects and team leaders.
  • Provided excellent customer service to ensure satisfaction.

Director of Children's Ministry

Bethany Church
Allentown, Pennsylvania
12.2019 - Current
  • Coordinated community outreach programs to engage and support local residents.
  • Developed educational materials for children's ministry to enrich learning experiences.
  • Led small group discussions that fostered spiritual growth among participants.
  • Organized logistics for missions and service projects within the community.
  • Maintained communication with congregation members via newsletters and social media updates.
  • Created engaging multimedia presentations to enhance sermon delivery.
  • Collaborated with volunteers to strengthen ministry initiatives and activities.
  • Scheduled and coordinated volunteers for weekly functions and special events.
  • Manage church budget
  • Data entry
  • Oversee project such as the research, development, and mass migration from old data systems to new data systems
  • Oversight of ministries in addition to children, such as finance, janitorial staff, and our Link 56 program
  • Network with other missions in the community to support each other, plan events together, and develop new and innovative ideas

Stay At Home Mom

None
Allentown, Pennsylvania
04.2012 - 11.2019
  • Managed home schedules and appointments for family activities and school functions.
  • Volunteered in children's ministry across various churches and school, focusing on teaching and event planning and execution
  • Provided child care while ensuring effective communication with families regarding updates and schedules.
  • Efforts in volunteering resulted in being asked to apply for the next job opportunity.

Investigation Corporal

Dorney Park and Wildwater Kingdom
Allentown, Pennsylvania
01.2011 - 03.2012
  • Implemented innovative strategies that enhanced team performance and service outcomes.
  • Managed scheduling, training, and oversight of security personnel while addressing supervisory calls.
  • Collaborated with FBI and local law enforcement to support investigative efforts.
  • Drafted court preparation reports and departmental data for corporate presentations.
  • Assisted in developing park policies to elevate operational standards.
  • Facilitated communication among park staff, security officers, and external agencies.
  • Trained new officers to ensure readiness for job responsibilities.
  • Participated in hiring processes for security officers and termination of park employees.

Certified Security Officer

Dorney Park and Wildwater Kingdom
Allentown, Pennsylvania
01.2008 - 12.2010
  • Ensured guest safety throughout park and water kingdom through vigilant monitoring.
  • Conducted routine patrols to secure environments for visitors and staff.
  • Responded promptly to emergency situations, delivering immediate assistance when needed.
  • Collaborated with colleagues to enforce safety regulations effectively.
  • Maintained detailed logs of daily activities and reported all incidents accurately.
  • Utilized CCTV systems to monitor for suspicious activity and potential threats.
  • Engaged guests professionally, enhancing overall park experience.
  • Assisted in training new security personnel on established protocols and procedures.
  • Utilized conflict resolution techniques when necessary to de-escalate potentially dangerous situations.
  • Assisted in the investigation of criminal activities on site.
  • Assisted local and federal agencies in criminal investigations.
  • Prepared detailed incident reports regarding all incidents that occurred on site during shift hours in preparation for any incident to go to court.
  • Communicated effectively with co-workers, supervisors, and law enforcement officers as required.

Education

Criminal Justice -

Lehigh Carbon Community College
Schnecksville, PA
05-2012

Skills

  • Customer service and support
  • Marketing strategy
  • Communication strategies
  • Partnership development
  • Project coordination
  • Client relationship management
  • Community outreach
  • Team leadership
  • Event planning
  • Data analysis and management
  • Strategic thinking and problem solving
  • Time management
  • Conflict resolution
  • Public speaking and presentations
  • Account management
  • Process improvement
  • Innovation mindset
  • Administrative management
  • Recruitment strategies
  • Operations management
  • Legal research and adaptation skills
  • Evidence evaluation skills
  • Multitasking and investigation skills
  • Analytical thinking and professionalism
  • Persuasion techniques
  • Trust building skills
  • Self-awareness and assertiveness
  • Influencing skills
  • Active learning
  • Rapport building
  • Critical thinking
  • Mediation techniques
  • Listening skills
  • Interpersonal communication
  • Team building
  • Continuous improvement
  • Emotional intelligence
  • Decision-making

Affiliations

  • I am a mother of 4
  • I like gadening, making sourdough, canning, and making my own spices, and hope to one day own chickens and have a small homestead
  • I have 2 dogs
  • We love boating
  • I love hiking, mostly near waterfalls
  • Running our household while my husband worked to build his company from the ground up and supporting him with assisting in scheduling and answer phone lines until he was up and running full time. I have balanced schedules for all 6 of us while my husband worked 80-100 hours/week and executing my own job, which is more like 24 hours than a normal 9-5. Thankfully, through hard work and sacrifice, my husband was able to quit his full time job and take our company full time in February 2025.
  • I LOVE to research
  • I love to learn new things, and I am a pretty quick learner

Accomplishments

  • I was asked to apply for the Investigations Coporal position when I was a certified officer at Dorney Park, after I had taken the IPMBA certifiecation, which I was also asked to get (not all officers were allowed)
  • I was asked to apply for the Children's Ministry Associate position, which I started in December of 2019. When our Pastor of Family Ministries resigned I was asked to step into a full-time role as the Director of Children's Ministry in June of 2024
  • I was asked to be on the Executive Leadership Team after changes in staff were made and also changes to who was on the team were made. This team works together in strategic planning and oversight of other teams and ministries
  • I think that being asked to be in each of these roles shows my ability to lead, manage, and hold myself and others accountable. It highlights that prove myself in the work that I do and hold myself to a high standard that others can clearly see, and that I am edified for it.

Timeline

Partner

Oasis Heating, Cooling, & Electric
08.2022 - Current

Director of Children's Ministry

Bethany Church
12.2019 - Current

Stay At Home Mom

None
04.2012 - 11.2019

Investigation Corporal

Dorney Park and Wildwater Kingdom
01.2011 - 03.2012

Certified Security Officer

Dorney Park and Wildwater Kingdom
01.2008 - 12.2010

Criminal Justice -

Lehigh Carbon Community College

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