Brittney Nikirk
Knoxville,TN
Summary
Detail-oriented team player with strong organizational skills. Capable of effectively managing multiple projects simultaneously while maintaining a high level of accuracy. Seeking an entry-level [Job Title] position to contribute to the team's success in achieving company goals. Demonstrated expertise as a top-notch Relationship Banker with a solid background in banking and finance. Proven track record in building positive client relationships, exceeding sales targets, and delivering exceptional customer service. Strong communication and interpersonal skills enable effective education of customers on their financial needs, goals, and available options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Banker
Eclipse Bank
01.2024 - 07.2024
- Perform basic teller functions such as deposits, withdrawals, transfers, and payments
- I efficiently open/close CD's, IRA's, Estate, Trust, checking, savings, and money market accounts
- I create CIF's for new customers in Precision, order checks and issue debit/atm cards
- I answer customer calls regarding fraud, rates, online banking, and more troubleshooting in an accurate and timely manner
- I provide excellent customer service in person, by phone and via email
- Accurately balance my cash drawer, vault and ATM daily
- Confident to place holds when need be
- Comfortable with handling large amounts of cash.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Enhanced client understanding of different banking products through clear and concise communication.
- Streamlined account opening processes, reducing wait times and improving overall client experience.
- Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Actively participated in community events to promote bank services, expanding market reach.
- Enhanced client trust and loyalty by providing personalized financial advice and solutions.
- Assisted clients in navigating complex banking services, making their banking experience smoother.
- Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Greeted customers and delivered information about new account processes.
- Verified customer identity and reviewed documentation for accuracy.
- Provided customers with additional information regarding account services.
- Presented new and additional products and services to existing customers.
- Activated new accounts and issued customer identification numbers.
- Explained account terms and conditions to customers.
- Collected customer information and completed new account forms.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Relationship Banker
New Washington State Bank
10.2022 - 12.2023
- Able to run basic teller responsibilities such as deposits, withdrawals, payments, payoffs, transfers and more
- I confidently provided excellent customer service
- I had some training in opening new accounts and making new cards
- I have training in handling disputes and handling card activity
- Proficient in balancing ATM, vault, TCR, and coin machine
- Ability to answer any questions accurately for customers
- I was located at the busiest branch that this bank had, and I was able to be very proficient and accurate in my work while also taking the time to make sure the customer knew I truly cared about them
- I was able to perform maintenance on all accounts for customers.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Enhanced client understanding of different banking products through clear and concise communication.
- Streamlined account opening processes, reducing wait times and improving overall client experience.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Collaborated with team to meet and exceed quarterly sales targets for financial products.
- Assisted clients in navigating complex banking services, making their banking experience smoother.
- Collected customer information and completed new account forms.
Online Chat Agent
BoxUp.com
03.2020 - 01.2023
- I was an online chat agent part time for this company
- I work with customers to help them order, design, and edit their designs
- I ran the social media pages for marketing
- I helped with any questions about our site that customers may have
- I would decorate and design boxes to showcase and for customers and company events
- Keep track of hours for payroll.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Provided feedback on common user issues, collaborating with cross-functional teams on potential improvements for future releases or updates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Relationship Banker
Terre haute savings bank
03.2019 - 08.2019
- I worked as a bank teller for this company after I graduated high school early and was able to work until I left for college
- I worked with cash handling, customer service and helped with banking events.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.
- Collaborated with team to meet and exceed quarterly sales targets for financial products.
- Actively participated in community events to promote bank services, expanding market reach.
Education
Associate of Science - Business Management
Ivy Tech Community College
Online 08.2025
3.5 Years in Biochemistry & Microbiology - Pre-Dentistry
Indiana University-Southeast
New Albany, IN12.2022
Skills
- Microsoft PowerPoint
- Live Chat
- Troubleshooting
- Help Desk
- Technical Support
- Banking
- Customer service
- Financial Services
- Marketing
- Sales
- Desktop Support
- Account Management
- Business Development
- Project Management
- Computer skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Cash Handling
- Payroll
- Office experience
- Communication skills
- Microsoft Office
- Data entry
- Organizational skills
- Microsoft Powerpoint
- Negotiation
- Leadership
- Phone etiquette
- Typing
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Money Handling
- Teller Support
- Creative Thinking
- Cash Flow Management
- Recordkeeping requirements
- Multitasking Abilities
- Banking operations knowledge
- Excellent Communication
- Teamwork and Collaboration
- Decision-Making
- Time Management
- Active Listening
- File Maintenance
- Written Communication
- Documentation
- Attention to Detail
- Account updating
- Records Maintenance
- Marketing campaigns
- Relationship Building
- Task Prioritization
- Negotiation expertise
- Fee Collection
- Problem-Solving
- Reliability
- Effective Communication
- Self Motivation
- Adaptability and Flexibility
- Professionalism
- Analytical Skills
Certification
- Certified Notary Public
- Medallion
Extra Curricular/Hobbies
Through all four years of High school I organized events at our sporting events to allow games for the special need to be played during half time. this allowed them to show off their skills in front of a crowd.
I frequently donate to orphanages and animal shelters as well as charities such as the Ronald McDonald House, Riley Children's Hospital, and the Backpack Program
Taught tennis to young children at the town's local tennis facility
Helped in kids/teens soccer camps throughout high school
Frequently donate to orphanages and animal shelters as well as charities such as the Ronald McDonald House, Riley Children's Hospital, and the Backpack Program
Helped with Church Fundraisers in the community
Four year varsity soccer starter
Competitive soccer player in travel leagues since the age of 4
Currently obtaining my Pilates Instructors License
Participate in cancer awareness and research 5k's
A member of the Pickleball Playground
Run a small decorating business for events such as weddings, parties, and family gatherings
Additional Information
I was surprised at my senior rewards banquet with a mental attitude award scholarship before graduating.
I frequently donate to orphanages and animal shelters as well as charities such as the Ronald McDonald House, Riley Children's Hospital, and the Backpack Program.
Timeline
Relationship Banker
Eclipse Bank
01.2024 - 07.2024
Relationship Banker
New Washington State Bank
10.2022 - 12.2023
Online Chat Agent
BoxUp.com
03.2020 - 01.2023
Relationship Banker
Terre haute savings bank
03.2019 - 08.2019
Associate of Science - Business Management
Ivy Tech Community College
3.5 Years in Biochemistry & Microbiology - Pre-Dentistry
Indiana University-Southeast
- Certified Notary Public
- Medallion
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