Brittney O'Shea

• Partners with leadership team to understand and execute organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manages talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Provides support and guidance to HR team, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Manage offboarding process for involuntary and voluntary terminations.
• Conduct all exit interviews, identify trends, and make recommendations when needed.
• Maintains company compliance with local, state and federal laws, in addition to established organizational standards.
• Monitors and handles employee claims involving performance-based and harassment incidents.
• Works with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Liaison between multiple business divisions to improve communications.
• Handle confidential matters with discretion.

Accomplishments:

• Recruited top talent to maximize profitability hiring over 100 new employees YTD.
• Collaborated with IT to build and implement electronic offer letter approval system to streamline our process and increase efficiency.
• Developed and presented strategies to executive leadership team to enhance FirstLight's Diversity, Equity, and Inclusion initiatives.
• Created framework and received executive leadership approval for FirstLight's first formal Internship Program.

• Reviewed and screened applicant resumes to identify qualified candidates.
• Manage offboarding process while flagging potential trends and presenting opportunities for change.
• Assisted in RIF (Reduction in Force) in 2020 which included laying off 10% of our workforce while maintaining compassion and professionalism with impacted employees.
• Played key role in successfully integrating employees from six companies that FirstLight acquired.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
• Maintained work structure by updating job requirements and job descriptions for positions.
• Managed FMLA, NY PFL, and Workers Comp claims as needed.

Accomplishments:

• Improved recruitment strategies by gaining approval to purchase LinkedIn Recruiting Module. In first 6-months we gained 600 company followers, reached 259k potential candidates and my InMail response rate was 5% higher than competitors in our industry.

• Structured and implemented programs and policies in areas of recruiting, benefits packages, incentives and new-employee orientation.
• Managed hiring process of new employees , while also retaining current staff through internal recruiting.
• Maintains personnel files in compliance with applicable legal requirements.
• Maintains listing of approved positions along with assigned salary grade levels.
• Assists in hiring process by coordinating job posting on website, reviewing resumes, and performing telephone interviews and reference checks.
• Coach managers on performance management issues.
• Assist in creation and implementation of performance improvement plans.
• Act as liaison for employees on payroll and benefit issues.
• Meet regularly with Senior Management and bring new ideas and strategic mind to help improve HR.
• Other special projects as it relates to Human Resources.

Accomplishments:

• Introduced company's first formal applicant tracking system (ATS) and recruitment module within ADP.
• Played key role in successful integration of four companies merging into one.

• Track progress, deadlines, and priorities of projects.
• Prepare Word, Excel and PowerPoint documents.
• Responsible for making meeting and travel arrangements.
• Manage pre-employment process.
• Post new positions on various websites.
• Sort incoming resumes and manage ATS.
• Coordinate candidate interviews, physicals, and testing.
• Properly handle requests through responsiveness, follow-up, and escalation.

• Update HRIS with new employee information, including contact details and employment forms.
• Assist with employee engagement activities; training, new hire orientations, benefit orientations, and staff event.
• Screen resumes and application forms.
• Schedule and confirm interviews with candidates.
• Post, update and remove job ads from job boards, careers pages and social networks .
• Address employee queries.
• Review and distribute company policies in digital formats or hard copies.
• Participate in organizing company events and careers days.