Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Owens

Orlando,FL

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

13
13
years of professional experience

Work History

Nutritional Supervisor

AdventHealth
06.2018 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Counted, verified and handled bank deposits.

Shift Leader

McDonalds Chalfont Associates
01.2016 - 01.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.

Packer/ Puller

Kid U Not
01.2015 - 01.2016
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed daily orders with expert picking and packing of shipments.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
  • Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.

Crew Leader

Wendy's
01.2013 - 01.2015
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Established positive relationships with customers and colleagues through high standards of customer service.

Customer Service Associate

Bealls Dept Store
01.2010 - 01.2013
  • Resolved customer escalations
  • Administered customer service returns from sale purchases
  • Coordinated and implemented the restocking of products
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.

Education

Bachelor of Science - Business Information Management

Seminole State College
Sanford/ Lake Mary, FL
05.2023

Associate of Arts - Arts General Studies

Seminole State College of Florida
Sanford, FL
12.2020

High School Diploma -

Lake Mary High School
Lake Mary, FL
05.2010

Skills

  • Written Communication
  • Team Assignments
  • Scheduling
  • Business Systems
  • Staff Management
  • Regulatory Compliance
  • Financial Management
  • Leadership
  • Front-End Operations
  • Managing Operations and Efficiency
  • Business Management and Development
  • Resolving Conflicts

Timeline

Nutritional Supervisor

AdventHealth
06.2018 - Current

Shift Leader

McDonalds Chalfont Associates
01.2016 - 01.2019

Packer/ Puller

Kid U Not
01.2015 - 01.2016

Crew Leader

Wendy's
01.2013 - 01.2015

Customer Service Associate

Bealls Dept Store
01.2010 - 01.2013

Bachelor of Science - Business Information Management

Seminole State College

Associate of Arts - Arts General Studies

Seminole State College of Florida

High School Diploma -

Lake Mary High School

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Brittney Owens