Brittney Owens
Waco,KY
Summary
Accomplished and dedicated in the field of customer service. Communicating and helping people is a passion that I've always had. My roles as a Lead teacher, Resident assistant and Business office manager has helped me grow in that passion. My strong customer service skills, allow me to build a strong rapport with people around me. I started my career as a lead teacher and soon discovered that helping people of all ages, is my driving force for all that I do. My experience ranges from leading children in the classroom to processing payroll and meeting peoples needs.
Experience in, Yardi, Point Click Care, Paychex, TCP, Viventium, excel, Word
Overview
8
8
years of professional experience
Work History
Business Office Manager
Arcadian Cove Assisted Living
07.2021 - Current
- Manages the day-to-day administrative tasks
- Responsible for paperwork, processing invoices, maintaining databases, collecting expense data, recruiting and training employees, and stocking office with supplies
- Resolved financial discrepancies and customer billing issues with timely attention.
- Assist with new -hire paperwork, orientation, and training
- Collecting monthly rents by the 5th of each month, follow up on all unpaid rents
- Prepare monthly resident invoices
- Assist in orientation and move-in of new residents
- Prompt and courteous response in answering incoming telephone calls and route messages
- Prepare payroll for directors approval
Resident Assistant
Arcadian Cove
01.2021 - 07.2021
- Assist clients with self administration of medication
- Respond to clients pages for assistance
- Communicates about changes in the residents status to the appropriate supervisor
- Medication reminders
- Ambulation and transfers
- Assist client with toileting and incontinent care
- Assist clients with Personal Hygiene (bathing, grooming, hair care, shaving, skin care)
Senior Teacher
LaFontaine ELC
11.2018 - 11.2020
- I started as an assistant teacher and moved into a Lead position after taking LaFontaine's 6 week leadership course
- I created lesson plans and taught ages 2-5
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Assisted with curriculum planning and materials selection.
- Incorporated multiple types of teaching strategies into classroom.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Cleaned and sanitized classroom on a daily basis
Cook
Madison county food service
09.2015 - 04.2016
- Served and cooked food for students
- Cleaned, sanitized, and paperwork.
Education
GED -
Estill County Adult Education
Skills
- Office Supplies and Inventory
- Accounts Payable and Receivable
- Human Resources
- Workload Prioritization
- Billing and Invoicing
- Staff Training
- Parent and Student Communication
- Creative Lesson Plan Development
- Medical Reminders
- Attentive to People
- CPR certification
Additional Information
- Authorized to work in the US for any employer
Timeline
Business Office Manager
Arcadian Cove Assisted Living
07.2021 - Current
Resident Assistant
Arcadian Cove
01.2021 - 07.2021
Senior Teacher
LaFontaine ELC
11.2018 - 11.2020
Cook
Madison county food service
09.2015 - 04.2016
GED -
Estill County Adult Education
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