Adaptable professional with a strong background in training and mentoring staff. Known for implementing process improvements that enhance service speed and quality, ensuring compliance and operational excellence in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cafe Assistant
Kinship
2025.02 - Current
Trained staff on customer service protocols and cafe operations.
Oversaw daily cafe operations, ensuring compliance with health and safety standards.
Developed efficient workflows to enhance service speed and quality.
Mentored new hires, fostering a collaborative team environment.
Caregiver/CBRF
MCFI
2014.02 - 2014.08
Provided compassionate care and support to individuals with diverse needs, enhancing quality of life.
Assisted clients with daily activities, ensuring safety and comfort in home environments.
Collaborated with multidisciplinary teams to develop personalized care plans tailored to individual goals.
Trained and mentored new caregivers on best practices in patient care and safety protocols.
Shipping Coordinator
Ranstad
2013.08 - 2013.12
Coordinated shipping schedules to optimize delivery timelines and reduce delays.
Monitored inventory levels, ensuring accurate stock management and timely replenishment.
Implemented process improvements to enhance operational efficiency in shipping workflows.
Trained new staff on shipping procedures and best practices for compliance and accuracy.
Part-Time Supervisor
UPS
2010.12 - 2013.08
Supervised daily operations to ensure timely package processing and delivery.
Trained and mentored new team members on safety protocols and operational procedures.
Monitored workflows to identify areas for efficiency improvements and cost reduction.
Implemented process enhancements that increased overall productivity and accuracy.
Conducted performance evaluations, providing feedback to improve team effectiveness.
Collaborated with management to develop strategies for operational excellence initiatives.
Ensured compliance with company policies and industry regulations throughout operations.
Improved overall operational efficiency with effective delegation of tasks among team members.
Facilitated orientation and training for new hires.
Supervised both Preload and Boxline.
Sales Associate
Boston Store
2007.09 - 2010.12
Delivered exceptional customer service to enhance shopping experience and drive sales.
Developed product knowledge to assist customers in making informed purchasing decisions.
Collaborated with team members to maintain store presentation and visual merchandising standards.
Managed inventory levels, ensuring stock availability and minimizing discrepancies.