Brittney Patrone
Philadelphia,PA
Summary
Dynamic leader with a proven track record at Dollar Tree Distribution Center, excelling in customer service and team leadership. Expert in enhancing customer satisfaction and streamlining operations, achieving significant improvements in employee engagement and productivity. Skilled in staff training and complex problem-solving, adept at fostering strong relationships and driving goal achievement.
Overview
2025
2025
years of professional experience
Work History
Manager
Dollar Tree Distribution Center
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Paraprofessional
School District of Philadelphia
12.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Receptionist
Health Net
07.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Lost Prevention
Burlington Coat Factory Distribution Center
01.2020 - 04.2022
- Streamlined reporting processes to ensure timely communication of loss prevention metrics to stakeholders.
- Created a comprehensive training manual for new hires within the Loss Prevention department, fostering consistency across teams as they onboard new members.
- Assisted in the review of vendor contracts, ensuring compliance with established standards for product quality control and shipment tracking methods that reduce shrinkage rates.
- Increased efficiency of incident response by establishing clear protocols for communication between team members and external partners.
- Conducted thorough investigations of suspected thefts, resulting in successful recovery of stolen merchandise.
- Provided recommendations for security technology upgrades, enhancing overall asset protection capabilities.
Caregiver
Citadel Home Care
01.2020 - 04.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Grocery Stocker
Fresh Grocers
09.2020 - 11.2021
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
Manager
McDonald’s
11.2018 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Customer relationship management (CRM)
Timeline
Paraprofessional
School District of Philadelphia
12.2024 - Current
Receptionist
Health Net
07.2024 - 08.2024
Grocery Stocker
Fresh Grocers
09.2020 - 11.2021
Lost Prevention
Burlington Coat Factory Distribution Center
01.2020 - 04.2022
Caregiver
Citadel Home Care
01.2020 - 04.2022
Manager
McDonald’s
11.2018 - 04.2021
Manager
Dollar Tree Distribution Center
High School Diploma -
South Philadelphia High School
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