Brittney Pelton
Summary
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery. Skilled in HIPAA compliance and insurance verification, consistently delivering quality service in fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Appointment Center Patient Service Specialist IV
Cleveland Clinic
12.2022 - Current
- Improves patient satisfaction by providing efficient and friendly service during registrations and scheduling appointments.
- Enters and processes new patient records and schedules appointments with accuracy and efficiency.
- Ensures HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapts quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trains new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Increases patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Applies administrative knowledge and courtesy to explain procedures and services to patients.
- Expedites referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care.
- Verifies patient insurance eligibility and enters patient information into system.
- Facilitates communication between patients and various departments and staff.
- Stays calm under pressure and successfully deals with difficult situations.
Administration Clerk, Physical Therapy
Ashtabula Regional Medical Center
12.2014 - 12.2022
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Scheduled appointments and managed calendars for staff members.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Managed the receptionist area in 3 offices, including greeting visitors and responding to telephone and in-person requests for information.
- Entered all billing and charges for PT patients
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Administrative Assistant
Lake Health System
06.2013 - 12.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Patient Access Representative
University Hospitals of Cleveland
12.2011 - 06.2013
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Contacted local ambulance, or law enforcement as necessary for patient transfers as needed
- Created and maintained daily spreadsheet for tracking patient visitation
Education
High School Diploma -
Edgewood Senior High School
Ashtabula, OH06-2005
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Patient registration
- Conflict resolution
- Medical billing
- Regulatory compliance
- Friendly and outgoing
- Multitasking and organization
- Quality assurance
Timeline
Appointment Center Patient Service Specialist IV
Cleveland Clinic
12.2022 - Current
Administration Clerk, Physical Therapy
Ashtabula Regional Medical Center
12.2014 - 12.2022
Administrative Assistant
Lake Health System
06.2013 - 12.2014
Patient Access Representative
University Hospitals of Cleveland
12.2011 - 06.2013
High School Diploma -
Edgewood Senior High School
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