Summary
Overview
Work History
Education
Skills
Timeline
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BRITTNEY PEREZ

Greenacres,FL

Summary

Dedicated Customer Service professional with 9 years of knowledge of service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent responsible individual with excellent work ethics and drive for success.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Teleperformance USA
06.2023 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.

Sales Agent

Allstate Protection Partners
10.2019 - 06.2023
  • Increased sales and customer satisfaction through personalized servicing.
  • Developed and maintained constructive and effective relationships with policyholders
  • Approached browsing customers to initiate conversations to determine buying preferences and needs
  • Maintained weekly quoting and sales tracking reports to support operational enhancement and implement corrective actions.


Sales Account Representative

State Farm
01.2019 - 07.2019
  • Apply State Farm policies and procedures to situations
  • Establish customer relationships and follow up with customers as needed
  • Work with agent to establish and meet marketing goals
  • Use need-based review process to educate customers about insurance process.

Customer Service Representative

Florida Preferred Insurance
01.2018 - 01.2019
  • Assist customers with complaints and questions on current policies
  • Help customers understand the product they are purchasing or have purchased
  • Maintain high level of professionalism with clients and working to establish a positive rapport with every caller
  • Review policies, endorsements, audits, cancellations and reinstatements for accuracy.

Sales Associate

H&M
08.2014 - 01.2018
  • Provide customer service meeting company values and demands
  • Give customers the option to select merchandise credit when returning items instead of money back to assist store sales
  • Be knowledgeable of the safety procedures used in order to perform tasks at hand and allow customers the best shopping experience.

After School Counselor

Equestrian Trails Elementary
08.2015 - 06.2016
  • Teacher: Daily learning activities/incident reports, attendance, and sign-in/sign-out sheet
  • Coordinated after-school activities contributing to individual student growth and development.
  • Monitored children's activities to verify safety and wellbeing.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Education

Some College (No Degree) -

Palm Beach State College
Lake Worth, FL

High School Diploma -

John I. Leonard High School
Greenacres, FL
01.2014

Skills

  • Bilingual (Spanish)
  • Certified in Microsoft Word, Excel, PowerPoint and Access
  • Teamwork and adaptability
  • Time management
  • Sales
  • 2-20 Resident General Lines (Property, Casualty, Surety, Marine, Health and Miscellaneous Lines)
  • Customer Retention

Timeline

Customer Service Specialist

Teleperformance USA
06.2023 - Current

Sales Agent

Allstate Protection Partners
10.2019 - 06.2023

Sales Account Representative

State Farm
01.2019 - 07.2019

Customer Service Representative

Florida Preferred Insurance
01.2018 - 01.2019

After School Counselor

Equestrian Trails Elementary
08.2015 - 06.2016

Sales Associate

H&M
08.2014 - 01.2018

Some College (No Degree) -

Palm Beach State College

High School Diploma -

John I. Leonard High School

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BRITTNEY PEREZ