Brittney Perry
Houston,TX
Summary
Results-driven technician with a proven track record in client relationship building and safety compliance. Committed to delivering exceptional service and technical solutions that enhance customer satisfaction and foster long-term partnerships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Contractor
Java Solutions
06.2025 - 01.2026
- Adapted quickly to new technologies and tools, enhancing team productivity and efficiency.
- Participated in client meetings, providing insights on technical issues and solutions offered by products.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Field Service Technician
Farmer Brothers
05.2023 - 06.2025
- Diagnosed and repaired coffee brewing equipment to ensure optimal functionality.
- Conducted routine maintenance on machinery, enhancing operational efficiency.
- Assisted customers with technical inquiries, providing timely solutions and support.
- Collaborated with team members to streamline service processes, reducing downtime.
- Responded quickly to emergency maintenance requests for timely on-call support.
Field Service Technician
Melitta Coffee Professionals
09.2021 - 07.2023
- Developed preventative maintenance schedules to prolong equipment lifespan.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
Appliance Repair Technician
A&E Factory Service LLC
01.2021 - 09.2021
- Diagnosed appliance issues using specialized diagnostic tools and equipment.
- Performed repairs on major appliances, ensuring adherence to safety standards.
- Collaborated with team members to enhance repair processes and customer satisfaction.
- Trained junior technicians on best practices for appliance repair techniques.
Field Service Technician
Quench USA Inc.
04.2018 - 01.2021
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
Satellite Installation Technician
Dish Network Corp
10.2014 - 04.2018
- Installed satellite systems and equipment for residential and commercial clients.
- Diagnosed and resolved technical issues to ensure optimal service performance.
- Trained new technicians on installation procedures and best practices.
- Collaborated with team members to streamline installation processes and improve efficiency.
- Led troubleshooting efforts for complex system failures, enhancing service reliability.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
Education
High School Diploma -
Worthing High School
Houston, TX06-2011
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
Certification
EPA Universal 608
Timeline
Independent Contractor
Java Solutions
06.2025 - 01.2026
Field Service Technician
Farmer Brothers
05.2023 - 06.2025
Field Service Technician
Melitta Coffee Professionals
09.2021 - 07.2023
Appliance Repair Technician
A&E Factory Service LLC
01.2021 - 09.2021
Field Service Technician
Quench USA Inc.
04.2018 - 01.2021
Satellite Installation Technician
Dish Network Corp
10.2014 - 04.2018
High School Diploma -
Worthing High School