Brittney Peyton
Mora,MO
Summary
Driven Hearing Instrument Specialist with a proven track record at Mid Atlantic Hearing INC. Miracle Ear, enhancing patient satisfaction through personalized hearing solutions and cutting-edge audiology technology. Excelled in patient counseling and pure tone audiometry, boosting revenue through strategic sales and marketing. Demonstrated exceptional patient care and office management skills, contributing to significant business growth. Knowledgeable Hearing Instrument Specialist well-versed in testing hearing, fitting devices and educating patients. Good communication and conflict resolution skills with an organized nature and flexible approach to working with individual clients. Ready to offer 5+ years' experience to a challenging new role.
Overview
7
7
years of professional experience
Work History
Hearing Instrument Specialist
Mid Atlantic Hearing INC. Miracle Ear
12.2023 - 04.2024
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Trained new employees on company protocols, product knowledge, and customer service skills.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Contributed to team meetings by sharing insights from clinical experiences, discussing challenges faced during daily operations, suggesting improvements that could be made based on observations made while working with patients or colleagues throughout the day.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Demonstrated commitment towards continuing education by attending industry conferences or workshops focused on enhancing knowledge around various aspects related specifically within field as well as general best practices applicable across different industries where similar roles exist.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Kept up-to-date with advancements in audiology technology to provide cutting-edge solutions for patients'' needs.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
Hearing Instrument Specialist
Hear Clear INC Miracle Ear
07.2022 - 06.2023
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Increased revenue through effective sales strategies of multiple brands of hearing aids specific to individual needs.
- Trained new employees on company protocols, product knowledge, and customer service skills.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Contributed to team meetings by sharing insights from clinical experiences, discussing challenges faced during daily operations, suggesting improvements that could be made based on observations made while working with patients or colleagues throughout the day.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Demonstrated commitment towards continuing education by attending industry conferences or workshops focused on enhancing knowledge around various aspects related specifically within field as well as general best practices applicable across different industries where similar roles exist.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
- Kept up-to-date with advancements in audiology technology to provide cutting-edge solutions for patients'' needs.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Administered air conduction, bone conduction and speech audiometry tests.
Hearing Instrument Specialist
Sound Choice Hearing INC. Miracle Ear
05.2017 - 06.2023
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Increased revenue through effective sales strategies of multiple brands of hearing aids specific to individual needs.
- Trained new employees on company protocols, product knowledge, and customer service skills.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Contributed to team meetings by sharing insights from clinical experiences, discussing challenges faced during daily operations, suggesting improvements that could be made based on observations made while working with patients or colleagues throughout the day.
- Conducted comprehensive hearing evaluations for accurate diagnosis and treatment recommendations.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Demonstrated commitment towards continuing education by attending industry conferences or workshops focused on enhancing knowledge around various aspects related specifically within field as well as general best practices applicable across different industries where similar roles exist.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
- Kept up-to-date with advancements in audiology technology to provide cutting-edge solutions for patients'' needs.
- Counseled patients and families on communication strategies and effects of hearing loss.
Education
High School Diploma -
Oak Park High School
Kansas City, MO05.2004
Skills
- Hearing Aid Verification
- Hearing aid maintenance
- Pure Tone Audiometry
- Patient Care
- Assistive Listening Devices
- Documentation skills
- Office Management
- Hearing Conservation
- Presentation abilities
- Patient Counseling
- Recordkeeping requirements
- Appointment Setting
- Testing Procedures
- Business understanding
- Speech Audiometry
- Hearing aid repairs
- Hearing Aid Cleaning
- Hearing support devices
- Hearing loss prevention
- Hearing aid batteries
- Bluetooth Technology
- Real ear measurement
- Hearing aid accessories
- Earmold impressions
- Tinnitus management
- Hearing aid troubleshooting
- Cerumen management
- Audiometric Testing
- Maintenance and repairs
- Customer Support
- Client training
- Bone conduction testing
- Patient Screening
- Public Education
Timeline
Hearing Instrument Specialist
Mid Atlantic Hearing INC. Miracle Ear
12.2023 - 04.2024
Hearing Instrument Specialist
Hear Clear INC Miracle Ear
07.2022 - 06.2023
Hearing Instrument Specialist
Sound Choice Hearing INC. Miracle Ear
05.2017 - 06.2023
High School Diploma -
Oak Park High School
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