BRITTNEY PIPKE
Englewood,OH
Summary
Hard-working Human Services professional with 10 years of work experience and a proven knowledge of case work, community outreach and management. Aiming to bring a new outlook to the team!
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Director of Client Services
Senior Helpers
Dayton, Ohio
10.2021 - Current
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Fostered productive work environment and optimized morale by recognizing and rewarding actions that best served clients and objectives.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Devised hiring and recruitment policies for employees company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Established performance and service goals and held associates accountable for individual performance.
- Completed ongoing assessments
- Ensure appropriate care was being provided.
- Marketing and sales.
- Brought in 50 new client within year.
- Client management.
PROGRAM MANAGER Certifications
Empowered Community Services
Englewood, OH
11.2019 - 11.2020
- Medical Administration 3 CPR 1St Aid
- Crisis Intervention Prevention HIPPA Certification
- Documentation programming.
- Monitor and review programming to ensure that schedules are met, guidelines are adhered to, and performances are of adequate quality
- Establish work schedules and assign work to staff members
- Perform personnel duties, such as hiring staff and evaluating work performance
- Evaluate work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management
- Participate in determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits
- Implement and evaluate staff, volunteer, or community training programs
- Act as consultants to agency staff and other community programs regarding interpretation of program-related federal, state, and county regulations and policies
- Speak to community groups to explain and interpret agency, purposes, programs, and policies.
FAMILY SUPPORT SUPERVISOR
Miami Valley Child Development Centers
Dayton, OH
07.2018 - 11.2020
- Establish and enforce rules for behavior, and procedures for maintaining order
- Observe and evaluate children's performance, behavior, social development, and physical health
- Enforce all administration policies and rules governing students
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that can promote learning and development
- Collaborate with other teachers and administrators in development, evaluation, and revision of preschool programs
- Attend staff meetings, and serve on committees as required
- Supervise, evaluate, and plan assignments for teacher assistants and volunteers.
- Ensure proper resources given to family if needed.
- Asses children in program to ensure maximum performance.
- Monitor students' progress, and provide students and teachers with assistance in resolving any problems
Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs
Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions - Developed team communications and information for meetings.
PROGRAM DIRECTOR
Dungarvin
Moraine, OH
01.2019 - 07.2019
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities
- Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services
- Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations, and recommend any necessary modifications
- Write articles, manuals, and other publications, and assist in distribution of promotional literature about programs and facilities
- Organize and direct committees of specialists, volunteers, and staff to provide technical and advisory assistance for programs.
- Developed program from ground up, laying out framework and defining roles
Education
Bachelor of Science (B.S - Rehabilitation/Human Services
Wright State University
Dayton, OH 01.2008 - 06.2013
Skills
Recruiting and Hiring
Accomplishments
- CRISIS WORKER/ SHELTER MANAGER
- YWCA, Dayton, OH
- Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physicalcondition of clients or patients
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience andpatient needs
- Monitor, evaluate, and record client progress with respect to treatment goals
- Educate clients or community members about mental or physical illness, abuse, medication, or available community resources
- Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness,following through to ensure service efficacy
- Counsel or aid family members to assist them in understanding,dealing with, or supporting the client or patient
- Increase social work knowledge by reviewing current literature, conducting social research, or attending seminars, trainingworkshops, or classes
- Supervise or direct other workers who provide services to clients or patients
- Develop or advise on social policy or assist in community development.
Timeline
Director of Client Services
Senior Helpers
10.2021 - Current
PROGRAM MANAGER Certifications
Empowered Community Services
11.2019 - 11.2020
PROGRAM DIRECTOR
Dungarvin
01.2019 - 07.2019
FAMILY SUPPORT SUPERVISOR
Miami Valley Child Development Centers
07.2018 - 11.2020
Bachelor of Science (B.S - Rehabilitation/Human Services
Wright State University
01.2008 - 06.2013
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