Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Brittney Powers

San Diego,CA

Summary

Platform Implementation Manager with 6+ years of experience leading end-to-end software deployments for 30+ enterprise clients in manufacturing and distribution. Recognized for driving a 40% increase in user adoption and sustaining 95% client satisfaction through strategic project execution and cross-functional leadership. Skilled in data migration, system configuration, and training delivery, with specialized insight into the veterinary industry. Adept at translating complex business workflows into efficient solutions and managing multi-stakeholder implementations from kickoff through go-live.

Overview

10
10
years of professional experience

Work History

Implementation Specialist

Enmark Systems
Ann Arbor, Michigan
09.2023 - 08.2025
  • Led 30+ enterprise ERP implementations in manufacturing and distribution sectors, maintaining a 100% on-time go-live rate through meticulous planning and stakeholder alignment.
  • Increased user adoption by 40% through business process analysis and customized ERP configurations tailored to client workflows.
  • Maintained a 95% client satisfaction score by serving as primary liaison, resolving issues proactively, and managing expectations across the project lifecycle.
  • Cut departmental onboarding time by 20% by creating standardized templates, training agendas, and documentation resources.
  • Aligned technical and business teams by coordinating developers, PMs, and stakeholders to deliver ERP solutions that met operational objectives.
  • Designed and delivered role-specific training and documentation, driving successful onboarding and long-term platform adoption.
  • Improved internal coordination by implementing tools like Salesforce PMT, Monday.com, and Calendly across implementation workflows.
  • Boosted client operational efficiency by integrating third-party systems (Avalara, Fiserv, EDI), supporting tax compliance and automation.
  • Influenced product roadmap by relaying client feedback and advocating for prioritized feature development.
  • Managed multiple concurrent implementations using Agile frameworks and project management best practices.

Client Support and Implementation Specialist

Applications International Corporation
San Diego, USA
05.2020 - 07.2023
  • Managed implementations for enterprise EHSQ and ESG solutions across diverse industries from construction, manufacturing, retail, and distribution, tailoring platforms to client-specific needs.
  • Configured automated workflows, reports, SMS/email alerts, and real-time KPI dashboards, increasing client visibility and efficiency.
  • Led data mapping and migration projects from legacy systems, ensuring seamless transitions with minimal disruption.
  • Managed cross-functional stakeholder expectations and project timelines across complex enterprise accounts.
  • Delivered live and remote training sessions to audiences ranging from 1 to 50+, ensuring user adoption and platform fluency.
  • Facilitated EDI, API, and flat-file integrations in collaboration with client insurance and HR teams.
  • Participated in sprint planning and backlog grooming to shape future product features aligned with client needs.

Client Support Specialist

Applications International Corporation
San Diego, USA
08.2019 - 05.2020
  • Served as subject matter expert for enterprise clients, resolving complex software issues via ticketing systems, phone, and webinars.
  • Enhanced operational efficiency through process improvements and best practices in data handling.
  • Authored technical documentation for custom development projects and feature enhancements.
  • Partnered with development teams to troubleshoot escalated issues, ensuring timely resolutions.

Certified Veterinary Assistant

VCA Animal Hospitals
San Diego, USA
01.2016 - 01.2017
  • Provided compassionate, front-line support to clients, managing appointments, and delivering clear pre-/post-procedure care guidance.
  • Maintained accurate medical and billing records in compliance with veterinary standards.
  • Assisted veterinarians during exams, surgeries, and lab procedures, ensuring timely documentation and patient care support.

Education

Certificate - Animal Health Technology / Veterinary Assisting

Pima Medical Institute
San Diego, CA
01.2015

Associate of Arts (A.A.) - Merchandise Marketing

Fashion Institute of Design and Merchandising
San Diego, CA
01.2010

Skills

Technical Implementation: ERP Software Implementation Data Migration & Integration System Configuration API/EDI Integration Database Administration Business Process Analysis

Project Management: End-to-End Implementation Lifecycle Cross-Functional Team Leadership Agile Methodologies Timeline & Resource Management Risk Mitigation Stakeholder Alignment

Client Success: Training Program Development Change Management Relationship Building Conflict Resolution Post-Implementation Support User Adoption Strategies

Software Proficiency: Salesforce Jira Zendesk Mondaycom SQL Microsoft Suite Calendly DevOps Tools

Affiliations

  • Chula Vista Animal Shelter

References

References available upon request.

Timeline

Implementation Specialist

Enmark Systems
09.2023 - 08.2025

Client Support and Implementation Specialist

Applications International Corporation
05.2020 - 07.2023

Client Support Specialist

Applications International Corporation
08.2019 - 05.2020

Certified Veterinary Assistant

VCA Animal Hospitals
01.2016 - 01.2017

Certificate - Animal Health Technology / Veterinary Assisting

Pima Medical Institute

Associate of Arts (A.A.) - Merchandise Marketing

Fashion Institute of Design and Merchandising

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