Brittney Puentes
FRESNO,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
KFC Restaurant
07.2021 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored a staff of 30 employees to enhance service quality and team efficiency.
- Monitored customer feedback, addressing concerns to enhance overall dining experience.
- Coordinated staff schedules, optimizing 20-25% labor costs while meeting operational demands.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping daily, and paperwork for new hires and terminations.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Assistant Manager
KFC Restaurant
07.2019 - 07.2021
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Crew Team Member
KFC Restaurant
05.2017 - 07.2019
- Collaborated with team members to expedite order processing during peak hours.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Operated register to process payments and collect cash payment for order totals.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma - General Studies
Fresno City College
Fresno, CAHigh School Diploma -
Bullard High School
Fresno, CA06.2015
Skills
- Cash handling
- Workplace safety
- Inventory control and record keeping
- Schedule management
- POS system
- Team collaboration and leadership
- Positive attitude
- Problem-solving
- Labor and food cost control
- Customer-oriented
- Policy and procedure enforcement
- Detail oriented
- Time management
Certification
KFC training store
Timeline
Restaurant Manager
KFC Restaurant
07.2021 - Current
Assistant Manager
KFC Restaurant
07.2019 - 07.2021
Crew Team Member
KFC Restaurant
05.2017 - 07.2019
High School Diploma - General Studies
Fresno City College
High School Diploma -
Bullard High School