Brittney Rahn
Gallatin,TN
Summary
Proven leader in high-volume service environments, adept at problem-solving and fostering team unity. Utilized operational efficiency and customer satisfaction at Makeready, leading to increased repeat business. Skilled in conflict management and relationship building, this approach resulted in a positive workplace culture and streamlined service delivery. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time or part- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Lead Server
Makeready
12.2018 - Current
- Managed high-volume dining periods with effective time management and strong multitasking abilities.
- Promoted positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server
Omnihotel
09.2013 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Supported the needs of 20-person wait staff who attended to the specific needs of countless customers daily for a high-volume restaurant with social relevancy and intentionality.
Education
M.Ed - Mental Health Counseling
Lindsey Wilson College
Columbia, KY08.2025
Skills
- Problem-Solving
- Attention to Detail
- Positive and Friendly Attitude
- Exceptional communication
- Operational Efficiency
- Relationship Building
- Critical Thinking
- Conflict Management
- Team motivation
- Adaptable and Flexible
- Organization and Efficiency
- POS system operations
- Employee Training and Development
- Responsible and Trustworthy
- Teamwork and Collaboration
- Accurate money handling
- High-volume dining
- Bar terminology
Additional Information
- Completion of two internship semesters with Refuge Center for Counseling in Franklin, Tennessee.
- Currently completing an internship in private practice with Teryl Fleming, M.ed, LPC-MHSP.
Timeline
Lead Server
Makeready
12.2018 - Current
Server
Omnihotel
09.2013 - 11.2018
M.Ed - Mental Health Counseling
Lindsey Wilson College
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