Brittney Ramirez
Houston
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
HVAC Dispatcher
All American Ac and Heating
01.2024 - 07.2025
- Coordinated service calls for HVAC technicians, optimizing daily schedules and routes.
- Managed customer inquiries and complaints, ensuring timely resolution and high satisfaction rates.
- Monitored real-time dispatch software to track technician locations and job statuses effectively.
- Updated customer records and service history in database, maintaining accuracy and compliance.
Cashier Team Lead
BCT Tire Shop
06.2023 - 12.2023
- Supervised daily cash handling and ensured accurate transaction processing.
- Trained new cashiers on register operation and customer service best practices.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Coordinated team schedules to ensure adequate coverage during peak hours.
Bartending
Cilantros Mexican Grill
01.2022 - 05.2023
- Trained junior staff members on proper bartending techniques, customer service, and safety procedures, improving overall team performance.
- Provided continuous professional development opportunities for bartending staff through regular trainings, workshops, and industry events.
- Implemented staff training programs to refine bartending skills and knowledge of products.
- Strengthened communication among bartending team members through regular meetings focused on collaboration and problem-solving strategies.
Cashier
Southwells Hamburger and Grill
01.2020 - 04.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on register operations and customer service protocols.
- Managed cash drawer, ensuring accurate balance at end of shifts.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation for orders.
- Maintained cleanliness and organization of checkout area to improve workflow efficiency.
- Monitored inventory levels, communicated shortages to management for timely restocking.
Education
High School Diploma -
Stephen F Austin High School
Houston, TXSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Customer relationship management
- Closing tickets
- Multitasking and organization
- Call handling
- Processing orders
- Multitasking Abilities
- Microsoft office
- Excellent communication
- Teamwork and collaboration
- Paperwork processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
HVAC Dispatcher
All American Ac and Heating
01.2024 - 07.2025
Cashier Team Lead
BCT Tire Shop
06.2023 - 12.2023
Bartending
Cilantros Mexican Grill
01.2022 - 05.2023
Cashier
Southwells Hamburger and Grill
01.2020 - 04.2022
High School Diploma -
Stephen F Austin High School