Brittney Ransom
Sylvester,GA
Summary
Accomplished Store Manager with a robust background in retail management and customer service, notably at Dollar General. Excelled in inventory management and problem-solving, enhancing customer satisfaction and streamlining store operations. Demonstrated expertise in cash management and team leadership, driving significant improvements in employee productivity and store efficiency. Fast learner and have the willingness to learn new skills.
Overview
7
7
years of professional experience
Work History
Call Center Associate
Results CX
11.2024 - 02.2025
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
Customer Experience Manager
Five Below
04.2022 - 10.2024
- Opening and closing procedure of the store
- Answering phone call, managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships with customers and employees.
- Cash handling such as register, deposits, and change orders.
- Office work, emails, important information such as emails and important communication between Dm, store managers, customers and employees.
- Orders and adjustments of inventory.
- Ensuring a great shopping experience for customer and a fast and friendly checkout . Along with a great working environment for employees.
- Scheduling and payroll.
- Acting store manager in the absence of the store manager.
- Training employees, supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Store Manager
Dollar General
06.2018 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Worth County High School
Sylvester, GA05-2005
Skills
- Problem-solving skills
- Resolving issues
- Customer service
- Cash management
- Store merchandising
- Inventory management
- Data entry
- Outbound and Inbound call handling
- Stocking and trucks unloading
- Computer skills
- Management
Timeline
Call Center Associate
Results CX
11.2024 - 02.2025
Customer Experience Manager
Five Below
04.2022 - 10.2024
Store Manager
Dollar General
06.2018 - 09.2020
High School Diploma -
Worth County High School
Similar Profiles
Lynda RobinsonLynda Robinson
Customer Service Representative at Results CXCustomer Service Representative at Results CX
Nicole PerezNicole Perez
Customer Service Representative at Results CxCustomer Service Representative at Results Cx
Alejandra AndradeAlejandra Andrade
Call Center Associate at Results CXCall Center Associate at Results CX