Brittney R. Benson
Commerce
Summary
I am seeking a career opportunity that will allow me to develop new skills. My desire is to excel in my career and to become part of an organized and successful team. I am naturally friendly, loyal, and a dedicated individual with an ambition to succeed in any regardless of any given environment.
Overview
20
20
years of professional experience
Work History
Store Manager
Goodwill Industries of Northeast Texas
01.2023 - Current
- Led daily store operations, ensuring optimal customer service and product availability.
- Developed and implemented staff training programs to enhance team performance and engagement.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Managed budgeting processes, controlling expenses while maximizing profitability through strategic planning.
- Oversaw recruitment initiatives, building a high-performing team aligned with company values and goals.
- Enhanced operational efficiency by streamlining processes and improving workflow within the store environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager
Uptown Popcorn LLC
12.2020 - 09.2022
- Duties included all administration and IT responsibilities, ordering supplies, making schedules, handling payroll, daily and monthly deposits as well as cooking and popping popcorn, coming up with new fun things and flavors of popcorn.
Installation Technician
DirecTV / Dish Network
01.2016 - 12.2020
- Duties included installing satellite dish, coax cable, and cable boxes. As well as troubleshooting and fixing customers issues with product. Selling products to make customers TV experience even better.
Assistant Project Manager/Quality Control
MESA Services Dallas, TX
09.2013 - 06.2015
- Duties included but not limited to inspecting, labeling, and locating items to be marked up for blueprints. Built books, spreadsheets, and blueprints for the items as well. Also helped on any other jobs the company needed.
Tech/Office manager
Lazo Technologies Inc. Dallas, TX
11.2008 - 09.2013
- Duties included, installation of copper cable, fiber optics, security cameras. Termination of copper cable, fiber optics, 25-100 pairs. Worked on the DISD erate program, which upgraded connectivity to classrooms and closets. Ran testers and downloaded test results. Basically all the infrastructure of telecommunications. With this company I had the opportunity to lead a crew. Also, while working for this company, I worked in the office. Duties for that included but not limited to, building the books, time sheets, spreadsheets, reading blueprints, filing and organizing of the purchase orders.
Office Manager
Woodlands Network Solutions Dallas, TX
03.2007 - 09.2008
- Duties included, installation of copper cable, fiber optics, security cameras. Termination of copper cable, fiber optics, 25-100 pairs. Worked on the DISD erate program, which upgraded connectivity to classrooms and closets. Ran testers and downloaded test results. Basically all the infrastructure of telecommunications. With this company I had the opportunity to lead a crew. Also, while working for this company, I worked in the office. Duties for that included but not limited to, building the books, time sheets, spreadsheets, reading blueprints, filing and organizing of the purchase orders.
Tech/Office Manager
Hill Professional Services Dallas, TX
06.2005 - 01.2008
- Duties included, installation of copper cable, fiber optics, security cameras. Termination of copper cable, fiber optics, 25-100 pairs. Worked on the DISD erate program, which upgraded connectivity to classrooms and closets. Ran testers and downloaded test results. Basically all the infrastructure of telecommunications. With this company I had the opportunity to lead a crew. Also, while working for this company, I worked in the office. Duties for that included but not limited to, building the books, time sheets, spreadsheets, reading blueprints, filing and organizing of the purchase orders.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Shift scheduling
- Employee training
Timeline
Store Manager
Goodwill Industries of Northeast Texas
01.2023 - Current
Assistant Manager
Uptown Popcorn LLC
12.2020 - 09.2022
Installation Technician
DirecTV / Dish Network
01.2016 - 12.2020
Assistant Project Manager/Quality Control
MESA Services Dallas, TX
09.2013 - 06.2015
Tech/Office manager
Lazo Technologies Inc. Dallas, TX
11.2008 - 09.2013
Office Manager
Woodlands Network Solutions Dallas, TX
03.2007 - 09.2008
Tech/Office Manager
Hill Professional Services Dallas, TX
06.2005 - 01.2008
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