Brittney Reavis

• Daily PPD report.
• Weekly Budget upkeep for all departments/department heads.
• Monthly trust reconciliation.
• Monthly QOC reports.
• Quarterly PBJ reports.
• Daily staffing, including over the weekends.
• Schedule upkeep for nursing staff.
• Worked Apploi daily, in regards to new applicants.
• Interviewed all applicants.
• New Hire paperwork for all applicants, including background searches with OK Screen.
• Assisted on new admissions in regards to admission paperwork/medicaid applications.
• Worked collections, and received payments for residents, including reaching out to family for past AR balances.
• Kept up with Resident Trust account to assure medicaid residents to not oversee their $2000 limit, and that their funds where out of the trust after they deceased/discharged.
• Worked with department heads to maintain their 40 hours a week and to not hit overtime if preventable.
• Weekly payroll notes, bi-weekly payroll.
• Kept track of all employee's PTO and days off.
• Kept up with our PBJ, Trust, QOC, old schedules, License, binders.
• Maintained daily contact with home office and replied promptly to all emails coming from home office.
• Assist with HR issues in the building.
• Completed all Work comp paperwork that came out of building.
• Completed unemployment claims/statements/policies, etc.
• Maintained the dashboard in PCC with new/discharge residents.
• Helped keep up our employee appreciation store where employees where rewarded for their hard work.
• Helped in other departments when short staffed.
• Kept a running log of all AP invoices for facility to be sent off to home office for payment.
• Completed all purchasing for office supplies in the facility.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
• Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
• Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
• Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
• Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
• Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Updated reports, managed accounts, and generated reports for company database.
• Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

SOS is set up like an in-house agency for 5 long term care/SNF facilities. SOS is built with RN, LPN, CMA, CNA employers that are managed and set up to cover open shifts betwen the facilities of Triacle. This was an on-call position 24/7/365. Days off where few and far between. This position required the weekly gathering off all 5 facilites schedules, counting our their daily staffing ratio to assure they were in compliance, and fill in SOS in the positions they had open, to assure they were compliant with state ratios. This position included dealing with call'in's of SOS staff, discipline of SOS staff, recruiting, hiring, firing, and scheduling of SOS staff. This position came with a phone that had to be answered within 15 minutes of receiving a message no matter the time of day.

Alongside this position, I worked as a BOM trainer and trained our new BOM's at our facilities. I have worked as BOM at Sequoyah Pointe Living Center, Sand Springs Nursing and Rehab, and Rolling Hills Care Center in the midst of being between a BOM. At times I would cover multiple buildings on top of my SOS position. I was responsible for teaching BOM's and also assisted in training Administrators of the buildings tasks as well such as the budget, PPD, trust accounts, medicaid processes, admit processes, etc. Anything that I had knowledge of I would assist training.

During this position, I was to go to the buildings when they had State to help with BOM's. I have been through several State Surveys as well as one Federal Survey.

This position was very time consuming and took away alot of time from my family. When I resigned from this position and became a full time Business Office Manager at one of the facilities, it took a total of 5 people to complete all of the tasks I was held accountable for on top of the other positions I was expected to cover.

• Discharge planning with residents
• Monthly Social Services notes
• Assisted in transfer out to Psych units.
• Educated Residents on Covid 19, DNR's, and keeping their information up to date, since it was the begining of Covid.
• Scheduled and assisted with dental, vision, and podiatry doctors that came to facility.
• Admission assessments with residents
• MDS assessments with residents quarterly, on admission, and discharges.
• AR collections
• worked alongside BOM with Medicaid approvals and applications.

· Daily PPD report.

· Weekly Budget upkeep for all departments/department heads.

· Monthly trust reconciliation.

· Monthly QOC reports.

· Quarterly PBJ reports.

· Daily staffing, including over the weekends.

· Schedule upkeep for nursing staff.

· Worked Indeed daily, in regards to new applicants.

· Interviewed all applicants.

· New Hire paperwork for all applicants, including background searches with OK Screen.

· Assisted on new admissions in regards to admission paperwork/medicaid applications.

· Worked collections, and received payments for residents, including reaching out to family for past AR balances.

· Kept up with Resident Trust account to assure medicaid residents to not oversee their $2000 limit, and that their funds where out of the trust after they deceased/discharged.

· Worked with department heads to maintain their 40 hours a week and to not hit overtime if preventable.

· Weekly payroll notes, bi-weekly payroll.

· Kept track of all employee's PTO and days off.

· Kept up with our PBJ, Trust, QOC, old schedules, License, binders.

· Maintained daily contact with home office and replied promptly to all emails coming from home office.

· Assist with HR issues in the building.

· Completed all Work comp paperwork that came out of building.

· Completed unemployment claims/statements/policies, etc.

· Maintained the dashboard in PCC with new/discharge residents.

· Helped keep up our employee appreciation store where employees where rewarded for their hard work.

· Helped in other departments when short staffed.

· Kept a running log of all AP invoices for facility to be sent off to home office for payment.

· Completed all purchasing for office supplies in the facility.

· Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.

· Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.

· Implemented employee training programs, increasing overall staff competency and reducing skills gaps.

· Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.

· Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.

· Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.

· Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.

· Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

· Updated reports, managed accounts, and generated reports for company database.

· Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.

· Resolved financial discrepancies and customer billing issues with timely attention.

· Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Filled in for Social Service Director while she was out getting dental work done. Caught up on notes, scheduled appointments and transportation for residents, and all the daily needs of the social service director at that time.

Started this position as an Activities Aide, then advanced to Social Service Director/Activity Director. Got my CNA, worked CNA shifts as well, transported residents on facility Van to appointments and outings. Planned and carried out all activities, created the calendar for the month, and helped with staffing of Activity Assistants. Left to have daughter, had to be out longer than 12 weeks, was offered to come back part time, found another job that was full time, left on good terms! Went back and picked up PRN CNA shifts from time to time as well as worked as restorative aide between jobs.