Brittney Reid

- Greet patients warmly and professionally upon arrival
- Schedule and confirm appointments with accuracy and efficiency
- Manage patient check in and check out processes
- Answer phone calls and respond to inquiries with poise and professionalism
- Handle all office phone calls/route phone calls appropriately
- Handle insurance verification and billing coordination
- Maintain a clean, calm, and welcoming reception area
- Support administrative tasks as needed to ensure smooth office operations
- Fill schedule to meet production goals
- Discuss treatment with patients and schedule appropriately
- Discuss financing options
- Discuss sedation options/Pre Ops
- Handle all office professional referrals/communications
- Train new hires
- Aging report/handle and collect past due accounts
- Patient forms
- Send/direct messages to clinical team
- Deliveries are dropped off/picked up in a timely fashion
- Daily Deposit
- Morning Huddle

- Assisted customers in person and over the phone with prescription inquiries, insurance issues, and general pharmacy and product information
- Communicated clearly and professionally with patients, healthcare providers, insurance companies, and other pharmacy teams
- Efficiently and accurately entered and processed prescription orders using pharmacy software
- Verified prescription details and ensured proper labeling, dosage, and instructions
- Monitored and maintained inventory levels of medications and supplies
- Received, stocked, and organized medication shipments
- Handled and processed monthly out of dates
- Managed patient records and maintained confidentiality in compliance with HIPAA regulations
- Filed prescriptions, organized documents, and updated patient profiles
- Processed insurance claims and resolved third party billing issues
- Explained copays, deductibles, and insurance coverage to patients
- Worked closely with pharmacists and other staff to ensure smooth daily operations

- Assisted customers in person and over the phone with prescription inquiries, insurance issues, and general pharmacy and product information

- Communicated clearly and professionally with patients, healthcare providers, insurance companies, and other pharmacy teams

- Efficiently and accurately entered and processed prescription orders using pharmacy software

- Verified prescription details and ensured proper labeling, dosage, and instructions

- Monitored and maintained inventory levels of medications and supplies

- Received, stocked, and organized medication shipments - Handled and processed monthly out of dates

- Managed patient records and maintained confidentiality in compliance with HIPAA regulations

- Filed prescriptions, organized documents, and updated patient profiles

- Processed insurance claims and resolved third party billing issues

- Explained copays, deductibles, and insurance coverage to patients

- Worked closely with pharmacists and other staff to ensure smooth daily operations

- Assisted customers in person and over the phone with prescription inquiries, insurance issues, and general pharmacy and product information

- Communicated clearly and professionally with patients, healthcare providers, insurance companies, and other pharmacy teams

- Efficiently and accurately entered and processed prescription orders using pharmacy software

- Verified prescription details and ensured proper labeling, dosage, and instructions

- Monitored and maintained inventory levels of medications and supplies

- Received, stocked, and organized medication shipments - Handled and processed monthly out of dates

- Managed patient records and maintained confidentiality in compliance with HIPAA regulations

- Filed prescriptions, organized documents, and updated patient profiles

- Processed insurance claims and resolved third party billing issues

- Explained copays, deductibles, and insurance coverage to patients

- Worked closely with pharmacists and other staff to ensure smooth daily operations