Brittney Renee Brown
Capitol Heights,MD
Overview
10
10
years of professional experience
Work History
Behavioral health technician
Inova Mount Vernon
05.2022 - Current
- Perform various operations related to patient care, including patient positioning, catheterizations, and fluid administration
- Assessed patient behavior, reactions and responses to treatment plans.
- Monitored patient safety in all areas of the facility.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Responded promptly to any emergency situations that may arise within the facility.
Medical Receptionist
Greater Baden Medical Services
05.2021 - Current
- Check patient in/out, enter/update patient demographic and insurance information into the CPS 12 system
- Register and schedule patients for appointment, scan IDs, insurance cards, and call in Prescription orders from Physicians
- Answer phones and confirm appointments
- Handle Covid-19 vaccination appointment and Covid-19 daily testing
- Other duties as assigned
Medical Receptionist
Chevy Chase Cosmetic & Dermatology Center
09.2020 - 05.2021
- Answer phones, check patients in/out and schedule Mohs surgeries, 30 minutes excision biopsy, and any other cosmetic procedures as required
- Verify insurance information and obtain prior authorizations for procedures per protocol
- Enter/update patient demographic and insurance information into the Nextgen system
- Register patients and scan IDs, insurance cards, orders from Physicians and consent forms using EMA system
- Sale cosmetic products as required
Medical Receptionist
MedStar Georgetown University Hospital - Radiology
01.2020 - 03.2020
- Answer phones, check patients in/out and schedule walk-in appointments for X-Rays, CT scans, Mammograms and Ultrasounds
- Verify insurance information and obtain prior authorizations for procedures, CT scans, etc
- Enter/update patient demographic and insurance information into the EMR system (IDX)
- Register patients and scan IDs, insurance cards, orders from Physicians and consent forms
- Utilize Power Charts for referrals, prescription orders and/or labs
Patient Access Call Center Rep
Children's National Medical Center
09.2018 - 08.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Patient Service Representative
Patient First
09.2017 - 09.2018
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
Central Scheduling Associate
MedStar Georgetown University Hospital
03.2015 - 09.2018
- Coordinated and scheduled appointments with clients, vendors, and other stakeholders.
- Maintained accurate records of all meetings and events in the scheduling system.
- Monitored daily schedules to ensure timely arrivals for meetings and appointments.
- Provided support to customers by answering inquiries about upcoming meetings or events.
- Utilized customer service skills when interacting with clients over the phone or via email.
Skills
- CNA license
- CPR certified
- CPI certified
- Preceptor
- Experience with electronic health record system
- Able to perform effectively in a high-pressure work environment
- Skilled in communicating and handling disgruntled patients
- Knowledge of medical terminology
- Teamwork, organization, empathy, critical thinking, and problem-solving skills
- Conflict Resolution
- Crisis handling
- Patient Observation
- Activity monitoring
Timeline
Behavioral health technician
Inova Mount Vernon
05.2022 - Current
Medical Receptionist
Greater Baden Medical Services
05.2021 - Current
Medical Receptionist
Chevy Chase Cosmetic & Dermatology Center
09.2020 - 05.2021
Medical Receptionist
MedStar Georgetown University Hospital - Radiology
01.2020 - 03.2020
Patient Access Call Center Rep
Children's National Medical Center
09.2018 - 08.2019
Patient Service Representative
Patient First
09.2017 - 09.2018
Central Scheduling Associate
MedStar Georgetown University Hospital
03.2015 - 09.2018