Overview
Work History
Skills
Timeline
Generic

Brittney Renee Brown

Capitol Heights,MD

Overview

10
10
years of professional experience

Work History

Behavioral health technician

Inova Mount Vernon
05.2022 - Current
  • Perform various operations related to patient care, including patient positioning, catheterizations, and fluid administration
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Monitored patient safety in all areas of the facility.
  • Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
  • Responded promptly to any emergency situations that may arise within the facility.

Medical Receptionist

Greater Baden Medical Services
05.2021 - Current
  • Check patient in/out, enter/update patient demographic and insurance information into the CPS 12 system
  • Register and schedule patients for appointment, scan IDs, insurance cards, and call in Prescription orders from Physicians
  • Answer phones and confirm appointments
  • Handle Covid-19 vaccination appointment and Covid-19 daily testing
  • Other duties as assigned

Medical Receptionist

Chevy Chase Cosmetic & Dermatology Center
09.2020 - 05.2021
  • Answer phones, check patients in/out and schedule Mohs surgeries, 30 minutes excision biopsy, and any other cosmetic procedures as required
  • Verify insurance information and obtain prior authorizations for procedures per protocol
  • Enter/update patient demographic and insurance information into the Nextgen system
  • Register patients and scan IDs, insurance cards, orders from Physicians and consent forms using EMA system
  • Sale cosmetic products as required

Medical Receptionist

MedStar Georgetown University Hospital - Radiology
01.2020 - 03.2020
  • Answer phones, check patients in/out and schedule walk-in appointments for X-Rays, CT scans, Mammograms and Ultrasounds
  • Verify insurance information and obtain prior authorizations for procedures, CT scans, etc
  • Enter/update patient demographic and insurance information into the EMR system (IDX)
  • Register patients and scan IDs, insurance cards, orders from Physicians and consent forms
  • Utilize Power Charts for referrals, prescription orders and/or labs

Patient Access Call Center Rep

Children's National Medical Center
09.2018 - 08.2019
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Patient Service Representative

Patient First
09.2017 - 09.2018
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Answered incoming calls in a professional manner.

Central Scheduling Associate

MedStar Georgetown University Hospital
03.2015 - 09.2018
  • Coordinated and scheduled appointments with clients, vendors, and other stakeholders.
  • Maintained accurate records of all meetings and events in the scheduling system.
  • Monitored daily schedules to ensure timely arrivals for meetings and appointments.
  • Provided support to customers by answering inquiries about upcoming meetings or events.
  • Utilized customer service skills when interacting with clients over the phone or via email.

Skills

  • CNA license
  • CPR certified
  • CPI certified
  • Preceptor
  • Experience with electronic health record system
  • Able to perform effectively in a high-pressure work environment
  • Skilled in communicating and handling disgruntled patients
  • Knowledge of medical terminology
  • Teamwork, organization, empathy, critical thinking, and problem-solving skills
  • Conflict Resolution
  • Crisis handling
  • Patient Observation
  • Activity monitoring

Timeline

Behavioral health technician

Inova Mount Vernon
05.2022 - Current

Medical Receptionist

Greater Baden Medical Services
05.2021 - Current

Medical Receptionist

Chevy Chase Cosmetic & Dermatology Center
09.2020 - 05.2021

Medical Receptionist

MedStar Georgetown University Hospital - Radiology
01.2020 - 03.2020

Patient Access Call Center Rep

Children's National Medical Center
09.2018 - 08.2019

Patient Service Representative

Patient First
09.2017 - 09.2018

Central Scheduling Associate

MedStar Georgetown University Hospital
03.2015 - 09.2018

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Brittney Renee Brown